Technical Support Engineer

Are you fascinated by problem-solving and have a passion for technology? Do you want to be at the forefront of healthcare transformation? Are you service-oriented and have a passion for helping people? You are the one we are looking for! Take the leap to help change your society, change your country and change the world by improving health care. Join us on a mission to change healthcare worldwide.
At Cerner, we continuously build on our foundation for intelligent solutions for the healthcare industry. Our technology connects people and systems to more than 27,500 contractors worldwide, and our wide range of services supports the clinical, financial, and operational needs of organizations of all sizes.
From the beginning, we constantly create at the intersection of healthcare and information technology. Together with our customers, we create a future where the healthcare system works to improve the well-being of individuals and societies.
Our mission is to "contribute to the systemic improvement of healthcare delivery and the health of communities", because "Health care is too important to stay the same." TM


Who you are to us:
You are service-oriented, open and social with a good analytical ability. You are driven by and enjoy working both independently and in collaboration with others. To be successful you need a good understanding of technology support and have practical experience in user support and application management. You are used to having a constructive dialogue with users and practical experience of troubleshooting technology.
You have a positive basic view and are solution-oriented. You communicate in an educational and clear manner. Your colleagues describe you as a creative and responsive team player. You like to analyze and take questions in a structured way. You are self-sufficient and can prioritize the work effectively. You are innovative and stimulated by finding new technical solutions to optimize the business. You are structured and work methodically and proactively with a holistic perspective. You like to provide good service, are easy to work with, want to develop in your work and have the ability to solve complex problems and come up with new ideas.


Your Future Work:
As a Technical Support Engineer, you will have the following responsibilities:
work client ticket requests
assess and prioritize the incident
investigate and resolve critical incidents
escalate to appropriate second-level resources for incident resolution
facilitate progressive internal and external updates
work with dynamic teams in order to drive the incident to resolution
take action to mitigate incidents quickly

As a Technical Support Engineer, you will have responsibility for managing your work in accordance with service level agreements and thoroughly document investigations and incident resolution in real-time in a state of the art documentation system.


Basic Qualifications:
Bachelor's degree in Information Systems, Computer Science, Engineering, MIS, CIS or related field, or equivalent relevant work experience
Fluent in Swedish and English



Preferred Qualifications:
Project Management exposure
Engineering experience
Customer service experience
Microsoft Office software usage
Use of ticket documentation system



Expectations:
Willing to work extended or irregular hours as needed and allowed by local regulations (no after-hours working expectations)
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets and take appropriate action to prevent and report any compromises of security within scope of the position
Perform other responsibilities as assigned
Shifts vary:
5/5/4 day shifts from 7:00 AM - 7:00 PM


5/5/4 night shifts from either 7:00 PM - 5:30 AM or 8:30 PM to 7:00 AM
5/5/4 shift pattern relates to 5 days on, followed by 5 days off, followed by 4 days on