Technical Support Engineer

We are looking for a Technical Support Engineer to one of our reputable customers in environmental technology. You will be a part of an exciting industry where the company is one of the leading players. The start of the assignment is as soon as possible and will last at least six months, with a chance of extension. This is a consulting assignment through The Pace/ Wise Professionals and it is a full-time job.

Main responsibilities

As as Technical Support Engineer you are responsible for handling and resolving warranty claims received from Customers. The position includes daily communication and cooperation with internal contact areas, Customers, and other relevant stakeholders such as suppliers.

·  Responsible for reviewing all incoming claims for components, parts and/or other equipment related to the product

· Investigate all incoming claims and provide a solution, both independently and by close cooperation with different stakeholders that are accountable to solve the claim and the related costs

· Responsible for determining if the received claims are covered by the agreed warranties

· Daily customer interaction and communication to keep them up to date and contribute to Customer satisfaction

· Request and order spare parts related to the assigned claim as well as estimate and evaluate the cost impact

·   Assist with the development of Warranty/Claim processes, systems, procedures, and activities

Background and skills

·  Broad technical understanding (such as mechanic, process or electrical)

·  Desirable if you have worked as Service Engineer, Technical support or a similar role

·  Ability to read and understand general Technical documentation

·  Experience of close interaction with customers and maintain good relations

·  Knowledge within the marine industry or similar background is of interest

·  Fluent in English, both written and spoken

Personal qualities

As a person, you are structured, proactive and enjoy working independently and drive your work forward. You are communicative in speech and writing and enjoy working in teams where you manage to handle many tasks in parallel. You enjoy working in an environment where you meet different people and cultures.  

Who are Wise Professionals?

Wise Professionals works together with some of Sweden's most attractive employer brands. Working as a consultant means the exciting task of well-known employers and with great opportunity for personal development. In the consultancy role, you meet different company cultures and gain experience from different industries, which means that you develop and build on your resume.

Click here to learn more!

Application and contact

If you have further questions please contact Consultant Manager Stephanie Grammenidis (stephanie.grammenidis@thepace.se.se) for more information about this position. We review applications continuously so please submit your application as soon as possible. We welcome applications in both Swedish and English. Please note that we do not accept email applications. Looking forward to hearing from you!