Technical Support Engineer

Being a Technical Support Engineer at NA-KD means that you’re involved in everything. You will be a very important function for our employees and our company. If you thrive in the center of everything in a ever-changing environment NA-KD is the place for you.

Technical Support Engineer
Love IT and support? Do you like to take responsibility and ownership in your every day work? Then this is your lucky day! We’re looking for a talented Technical Support Engineer to join us!

Your Future

- Research and identify solutions to software and hardware issues
- Develop and implement technical procedures effective in quickly addressing users’ problems to minimize downtime
- Perform scheduled maintenance on hardware to ensure efficient operations
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ensure all issues are properly logged within the case management system
- Prioritize and manage several issues
- Follow up with employees to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Basic repair and replacing equipment if necessary
- Carry out assessments to determine the need for changes in hardware/software configurations
- Assist with setting up employee workstations if needed
- Testing new technology


Your Past & Your Skills

- Bachelor’s degree in Computer Science or equivalent
- Proven experience as Technical Support Engineer, IT helpdesk technician or similar role
- You are a good communicator and are able to provide prompt and accurate feedback to employees
- Hands-on experience with Windows, Mac OS, and iOS environment,
- Mobile device management experience (Apple Business Manager, Google Workspace Device management)
- Experience with Identity and Access Management solution
- Ability to diagnose and troubleshoot fundamental technical issues
- Familiarity with remote desktop application and helpdesk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal


How To Apply

Send us a creative CV - telling us why you want this role and how you can contribute to NA-KD in ways that no one else can

Location: Gothenburg, Sweden

Other: Running applications

Start date: 1st of February 2022

THE DREAM TEAM

Working at NA-KD is unlike any other fashion gig. We’re a young company with a start-up mentality and (a borderline insane) hunger to be the best. In less than 5 years NA-KD has become one of the fastest growing fashion e-com brand in the world. And we have a 4 million strong community to prove it. How? We see no limitations, only possibilities. No failures, only learning opportunities. We’re problem-solvers, disruptors and early-adopters. We’re doers. And if you dream of going to work every day to build the next big thing - then welcome home.