Technical Support Engineer

CTEK is a global player in vehicle charging solutions. With our dominant position in 12- & 24-volt chargers, suitable for e.g., cars, boats, and many other battery dependent applications, as our foundation we’re now ready to accelerate our growth within EVSE (Electric Vehicle Supply Equipment).

CTEK has long lasting relations with more than 50 of the world’s premium car manufacturers such as Lamborghini, Porsche and Ferrari. We also have an extensive network of distributors, retailers and pure online players like Clas Ohlson, KGK and Amazon, which enables us to bring out our products to more than 70 countries. CTEK is also taking an active part in transforming the transport solutions to be greener, as one of Scandinavia’s largest providers of infrastructure solutions for charging electric cars with customers such as Vattenfall and Stockholms Stads Parkering.

We are now hiring an Inhouse Technical Support Engineer located in Sweden.

What you do

You provide world class technical support to our customer within Aftermarket and Original Equipment. You will manage incoming communication through our different channels, for example phone, web portal, email, apps, and social media in our CRM system. Furthermore, you will resolve and administrate complaints, provide appropriate solutions as well as alternatives and follow up to ensure resolution.

Who you are

You are passionate about technology and eager to learn new things and develop, you probably consider yourself a tech nerd. It is essential that you have a positive attitude, see opportunities and drive for solutions, like to help and interact with others and you take own initiatives in a start-up environment. You are also good at prioritizing and easily adapt.

Your skills

It is preferred that you have previous experience in a technical support role. You need to have experience in DC/DC charging, electrical vehicle systems or battery charging. You have High school education within relevant field, (technical, power and energy or similar) or equivalent experience Fluent in Swedish and English is mandatory, German is an advantage.

Apply no later than April 17th