Technical Support Engineer

Welcome to a rapidly growing international company, thriving at the forefront of cutting edge technology. Westermo develops and manufactures advanced devices for industrial data communication, used in mission critical installations and harsh industrial environments. The very robust and secure communication networks built with our products provide a high value for our customers.

We are passionate about taking advantage of the growth opportunities in our market. The work environment is very dynamic with great loyalty and team spirit. It is expected to take initiative and our flat organization creates efficiency and provides the opportunity for those who are closest to the task of solving it.

Are you our new Technical Support Engineer?

Westermo is currently recruiting a Technical Support Engineer to join our team in Västerås where you will have the opportunity to work with advanced data communication and network technology and customer service in a great combination!

As Technical Support Engineer your main task will be to provide 2nd line product- and application support to customers and colleagues around the world. You will work in a team of five colleagues and report to the Support Manager. You will provide support primarily for routers and switches, but also extenders, converters and modems among other products. In your interaction with customers, you will mainly use email, but also phone and in some cases face-to-face meetings in order to support or train the customers.

You will be working with several data communication technologies, such as Ethernet, xDSL, Serial, Cellular and WLAN. In our facilities we have the possibility to set up network configurations and replicate applications to support our customers in the best possible way.

The role may also include occasional visits to customers to support with technical requirements. As you will be fronting our customers it is important that you work to achieve customer satisfaction and good customer relationships. You and your colleagues are in many ways the face of Westermo towards our customers, and you take that seriously!

You will contribute to implementing improvements internally and work towards goals and key targets.



So, who are we looking for?

We are looking for a problem-solving, service oriented, communicative person who enjoys interacting with a wide range of customers and colleagues. You are a team player and you can cooperate both internally and externally. You like troubleshooting and you are structured and organized and able to drive your own progress. We are open to someone recently graduated, but a few years of support experience is meritorious.

Requirements

- A skilled communicator in written and speech
- An academic degree in data communication and/or networks
- Fluent in Swedish and English, both written and spoken


Cisco certifications CCNA/CCNP or similar is meritorious, as well as other languages besides English and Swedish. A driver’s license (B) is a plus, but not a must.

In return, we offer: You will be working at the forefront of technology in a friendly, open culture where we you get the opportunity to learn from skilled colleagues every day. A mature and caring leadership in a flat organization. Through our collective bargain agreement you will be covered in terms of insurance, pension and other benefits. We like to have fun together and we regularly enjoy sports and other social activities as a team. We believe that magic happens when people meet. We are a learning organization and we truly love to try new things, think outside the box and be innovative together!

Basic information:

Location: Kopparlunden, Västerås

Job type: Full time

Employment contract: Permanent

Expected starting date: As agreed, preferably Q4 2022

For further information please contact:

Manager Fredrik Oskarsson, fredrik.oskarsson@westermo.com or Recruiter Elin Sandell; elin.sandell@westermo.com

Robust industrial data communications - Made easy

Westermo is a leading supplier of Industrial Data Communications equipment to the World market. Sales are conducted through our own offices in key markets in Europe, North America, Australia and Asia, as well as through distributors and OEM customers worldwide. Development and manufacturing take place in Sweden, Ireland and Switzerland. Westermo was founded in 1975 and has today more than 300 employees with a turnover around 800 MSEK. The company is a wholly owned subsidiary of Beijer Electronics AB, listed on the stock exchange.