Technical Support Engineer

Cleura is one of the leading European provider of IT infrastructure services based on Open Source. Our company provides public, compliant, private and hybrid cloud solutions based on OpenStack and have data centers around the world. We are a fast growing company & European leaders in infrastructure as a service. We love having fun and working hard. We live to get that smile on our customers face when we solve a problem or simply provide something better than expected. That’s in fact why we go to work the next day.
Cleura is part of Iver , meaning that we have more than 1200 colleagues to support us in reaching our goals of becoming the primary European IaaS alternative.

About the Role :
You will be part of our Service Center
You will help & guide our customers.
You will be engaged in different internal improvement work with our Service Operations team.
Challenging troubleshooting will be a big part of your work.
Implementation of customer requests.
Close collaboration with our Technology & Service teams.
Working from home or working remote is an option.


Requirements/ Must have:
Primary skill around Linux servers.
Experienced in using Windows servers.
Basic networking skills are needed.
Good in knowledge sharing and documentation.
Able to work independently & in teams.
Basic understanding of ITIL framework.
Preferably you have experience from customer support work.
Communication in a professional & clear manner in Swedish (fluent) & English is required.


Good to have:
Experience with OpenStack, Ceph and infrastructure operations
Experience with Container management (Docker, Kubernetes, LXC)
Knowledge of working with ITIL Processes and Agile methodologies.


About the team:
We love Open source! We primarily use Open-source technologies and enjoy contributing back when we can.
We work in an agile way, when it's relevant.
We are disciplined when it comes to testing changes.
We have fun at work. Work hard, play hard….
We spend time training new people who join the team and adjust how we work together via retrospectives. 10% of our working hours are dedicated to Education. You get to sit in the school bench or even hold the teacher stick yourself.


Personal Qualities:
Genuinely interested in new technologies, software or hardware.
Well-organised and structured.


What we offer:
Full-time position with 6-months probationary period.
Leave Policy : 6 weeks vacation.
Remote work : Work from anywhere in the EU, and whenever you want, as long as you're working 40 hours a week in 5 days.


I'm interested. What's next?
We'd like to hear from you! We have a few questions we would like to ask you. You'll be able to apply for this position until 31st October. We will start reviewing and inviting applications right away, so make sure you get yours in early.

Type of Employment: Full time position.
If you live in Sweden or Germany, you would be directly employed by Cleura or our German subsidiary.
If you live in any country other than Sweden or Germany (but within EU), we will enter into a contractor agreement as applicable to the legal situation in your country. If a contractor agreement doesn't suit you, we'll work with our group for possible alternative locations
Salary and compensation will be negotiated during the interview process.

Location: Remote work or Cleura HQ at Blekingegatan 1, 371 57 Karlskrona, Sweden or at any of Iver Group offices available at https://www.iver.com/om-iver/vara-kontor/#Sverige

Start Date: Immediate/at your earliest convenience