Technical Support Engineer

CellaVision works to advance laboratory workflow and diagnostic certainty through intelligent microscopy. We are a world leader in digital microscopy and offer a full solution including instruments and reagents. Our products are used in health care services around the globe. We work at the forefront of technology and use many of the latest advances in programming, chemistry, digital imaging, and machine learning. Joining our company means you will play an essential role in elevating healthcare through the evolution of microscopy

Position: Technical Support Engineer
Location: Lund, Sweden
Job type: Full Time, Permanent

How you will contribute

As a member of the Customer Support team, you and your colleagues are responsible for service and customer support of CellaVision software and hardware products. You support customers with the installation of devices, service trainings and provide technical service to our internal sales organization as well as external partners in the field. You work with daily customer contact and contribute to problem-solving in the field as well as remote support through phone and email.

As Technical Support Engineer you will:

- Perform installations of instruments and software, perform maintenance operations of instruments, and carry out repairs on-site at the customer's premises.

- Establish and maintain contact with contracted distributors' service organizations.

- Design, plan and conduct service training both remote and on-site at the customer's premises.

- Give presentations and be involved in the planning and implementation of several customer seminars and training activities annually.

- Continuously follow market trends and competition to assist CellaVision with information to further develop the products according to customers' wishes.

- Work in close collaboration with other functions within CellaVision to ensure efficiency in processes around customer support.

- Writing instructions, circular letters, technical notes and assist in service manual writing in close collaboration with the technical writing department.



What you will bring

You thrive working in a customer-centered role and working with complex technical problem-solving is what motivates you. You have a well-developed educational ability and are comfortable giving presentations in front of a group to convey your knowledge in an informative way. We believe you are structured and work systematically, always with the customer interest and need at the core of what you do. Finally, since we are a small team of four, you are a true team player that enjoy helping and working in close collaboration with your team and the rest of the organization.


- Higher education in a technology-related field or equivalent experience

- You have prior experience working with customers and partners with technically advanced products, from medical device industry is considered an advantage but not a requirement

- You have experience in educating customers and partners

- You bring genuine technical interest as well as an understanding of computers and networks

- You have advanced level of both English and Swedish, written and verbal

What we offer

At CellaVision, we believe that Employee Recognition, Communication & Collaboration, Innovation & Continuous Improvement help us develop into the very best version of ourselves. Our culture is one of teamwork, partnerships, and caring relations. We also believe in having fun together!

We offer flexible working hours and depending on the role the possibility of hybrid work. Through our collective agreement, you have substantial coverage both if you fall ill and for your retirement. It also provides a time bank for some extra time off and new parents a supplement when staying home with their small child.

We believe in having fun together and meet for breakfast on Fridays, different team activities and company festivities. Some of our engaged team members lead running groups, game nights and meet n’ eat lunches. In our office there is a free gym as well as a parking garage for bicycles and access to showers, we also provide all our people with a wellness allowance to support a healthy lifestyle.

Ready to apply?

We work with a continuous selection so please apply sooner than later via our career site.

We do not accept applications by email.

Diversity is in our blood

At CellaVision we understand not only the uniqueness of blood cells but also of people. We strongly believe in the power of diversity and recognise it as a driver of innovation. We are committed to building an inclusive culture for all our people.

CellaVision is a non-discriminatory workplace where qualified applicants receive consideration for employment without regard to race, nationality, ethnic or social origin, age, religion, political orientation, sexual orientation, gender identity/expression, family or marital status, pregnancy, disability, or any other basis prohibited by law.

More about us

CellaVision® was established in Sweden in 1994 with a vision to simplify, standardize, and digitize the manual analysis of blood cells in hematology laboratories. The company’s long-term success is a result of our commitment to innovation. Our goal is to provide value to patients, customers and distributors by incorporating smart solutions into everything we do. Our research and development focus on offering superior analytical and diagnostic certainty by creating an ecosystem that combines reagents with hardware and software. Today CellaVision has 250 employees, with global Headquarters in Lund, Sweden.

The company has market support offices in 16 markets and a presence in over 40 countries with reagent development and manufacturing performed in Martillac, France.

For more information visit www.cellavision.com (http://www.cellavision.com)

Working together with human and artificial intelligence to advance diagnostics. - it’s in our blood.