Technical Support Engineer

Who you are
You’re eager to learn and passionate about helping customers succeed. You’re results-focused and enjoy collaborating closely with your team.
What you'll do Deliver first class product support to our customers
Maintain and update GpsGate’ssupport Knowledge base
Document support activities and results
Identify and report product issues to development
Work closely with other teams to boost customer satisfaction
What we offer An opportunity to make a real impact. GpsGate helps companies worldwide in their day-to-day operations, from managing deliveries to ensuring their staff’s safety, and much more!
A space where your ideas matter. Projects move from idea to construction quickly so we can focus on continuously learning.
A career path that you control. You drive your own learning and pitch projects that you’re passionate about.
A collaborative team. We work hard to reach our goals but make sure to have fun along the way!
The latest tech and tools. We're always responsive to technologies that help us with our mission.
What we'd like from you A customer centric mindset and a passion for support
Experience communicating with clear language
Experience in technical support
Knowledge of software support methodologies, tools, and processes
BS degree in Computer Science, Engineering, or a related subject
Fluency in both written and spoken English
Bonus Hands-on experience with support tools like Zendesk and GitHub
Experience withWindows Server
Fluency in both written and spoken Spanish