Technical Support Engineer at Connected Services

Would you like to work globally with the whole world as your workplace, face new challenges every day and solve customer problems?

Then you should join Global Technical Support!

Here you have the opportunity to join a dynamic and result oriented team that we call the family.

The backbone of any company no matter what products or services you are providing, is the support that you give your customers. Global Technical Support is responsible for the technical support for all Scania products; trucks, buses, engines as well as connected services. Our daily operation is to find the best solutions to provide maximum up time for our customer’s services and products.

Global Technical Support handles support questions from Scania’s business units. We are approximately 40 persons placed in Asia, Latin America, Europe, Middle East and Australia. We encourage our team members to visit our different locations in order to share and gain knowledge.

The position
As a Technical Support Engineer for Connected Services you will assist our Scania Business Units when they run into challenges affecting customer’s connected services fleet operation.

Your work will involve close contact with our Business Units, both Local Technical Support and Fleet Management Systems administrators throughout the world. You will work closely with R&D specialists, developers and testers and Scania field quality and have the opportunity being part of development projects for new products and services. Within Global Technical Support we have a “Market Responsible role” where you have possibility to work in close collaboration with certain markets to further develop their working methods.

We always assist each other in more complicated cases which means that you will have daily contact with our colleagues around the world.

The position offers a wide technical knowledge of Scania's products and support tools in terms of troubleshooting and issue solving. In addition, you will get a good insight into our service business through Scania’s organization.
You will build a global network within Scania from Research and Development to our business units.

Your profile
To be successful in this position, you need to be a dedicated team player, customer focused and have a clear drive. We are looking for you that have a holistic view, search for new solutions and perspective, are creative and curious and have the skill to organize and structure your work. You have good communication skills in English, both oral and written.

You also have a genuine interest in technology, IoT and Connected Systems. Merit if you have experience from workshop, system testing, development engineering or product quality.

A background check might be conducted for this position.