Technical Support Engineer - Car Service Operations

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

About us
The purpose, for Car Service Operations, is to enable a hassle-free consumer experience and drive loyalty by delivering a personal, sustainable and safe service experience through high quality and cost-efficient premium service operations. The automotive industry is currently under-going a significant transformation driven by changing consumer behaviors, technology shifts and digitalization. 

At Global Technical Support, you are part of a global team with the purpose to safeguard that our consumers continuously have the freedom to move, by providing preventative & precise support for our mobility solutions. Our mission is to provide customers with solutions for their problems by acting preventatively, at high speed with maximum precision.
About the position 
The purpose of this role is to support workshops globally with technical workshop information and provide solutions or workarounds. 
You will act as the liaison between the local technical support and central teams within Car Service Operations. 
What you will do
•    Support workshops globally with technical solutions and quality improvements 
•    See patterns from cases where there are systematic errors and escalate it to appropriate product owner
•    Provide technical support about workshop information and systems to local support
•    Answer Technical Information Exchange (TIE) reports from local support teams globally 
•    Constantly review the existing processes to increase the quality towards the retailers and end customers by eliminating waste
•    Collaboration with Product follow up (WPE) 
•    Support areas such as parts information, repair method, wiring diagram, diagnostics, special tools and Volvo standard time guide 
You and your skills
We believe that you have Technical Engineering background and working experience from workshop, aftermarket or service parts.
Experience from VIDA and TIE are meritorious. 
You are fluent in English, spoken and written. 
You have high focus on the end customers. You are a true team player who collaborates across teams, levels, and locations, as interacting and balancing internal stakeholders is a part of every workday. 
We believe you are curious, good at networking and making contacts, which is necessary in this position to solve problems. You are also a person with high integrity that feel comfortable to stand up for your findings in a way that creates trust.
Location:
Gothenburg
Does this sound like your next challenge? 
Please apply for this position through our portal no later than 2023-05-10
Note that due to GDPR we cannot accept application through e-mail. 
If you have any questions about the position, you are welcome to contact hiring Manager Linda Dragovic via email linda.dragovic@volvocars.com 
For questions regarding the recruitment process please contact senior recruiter Pedram Yousefi at pedram.yousefi@volvocars.com