Technical Support Engineer - Customer Engagement

Technical Support Engineer
City Network is one of the leading European providers of IT infrastructure services based on Open Source. Our company provides public, compliant & private clouds.Its services are available from more than 20 data centers around the world.
We are a fast growing company & European leaders in infrastructure as a service using open source software such as OpenStack. We love having fun and working hard. We live to get that smile on our customers face when we solve a problem or simply provide something better than expected. That’s in fact why we go to work the next day.
About the team:
You will be a part of customer engagement team which has 12 members & you will work as customer facing engineer who can support and guide our customers into the future of cloud network solutions & support our prioritised customer. This is a great opportunity to work on bleeding-edge technology for a company that aims for personal and team development. We would love to hear from you!
Role :
You will be part of our Service Center.
You will help & guide our customers.
You will be engaged in different internal improvement work with our Customer Engagement team.
Challenging troubleshooting will be a big part of your work.
Implementation of customer requests.
Be a part of our customer teams.
Close collaboration with Technology & Service team.
Working from home or working remote is an option.

Requirements:
Primary skill around Linux servers.
Experienced in using Windows servers.
Basic networking skills are needed.
Good in knowledge sharing and documentation.
Able to work independently & in teams.
Basic understanding of ITIL framework.
Preferably you have experience from customer support work.
Communication in a professional & clear manner in Swedish (fluent) & English is required.

Here are the skills we can teach you if you already don't have them
Operations/deployment experience on the OpenStack platform.
Understanding of platform automation with things like Heat, Terraform and Ansible.

Personal Qualities:
• Genuinely interested in new technologies.
• Well-organised and structured.
• Accustomed to playing on a team.
What we offer:
Full-time position with 6-months probationary period.
Leave Policy : 6 weeks vacation.
Remote work : We are flexible in regard to your work place & allow you to choose for yourself. You can select remote work if you are located within the EU, or join one of our offices in Karlskrona / Stockholm.

Who would be my direct manager?
Pierre Ronnefalk - click below link for more information.
https://career.citynetwork.eu/people/128252-pierre-ronnefalk & https://www.linkedin.com/in/pierre-ronnefalk-610a01/
I'm interested. What's next?
We would like to hear from you! And we have a few additional questions we would like to ask you. Some of those are about your existing skills and strengths but if one of them happens to leave you stumped, don't fret! That's totally OK. We don't expect you to bring everything to the table; we would just like to know what we should prioritise in the training.
Location : Stockholm / Karlskrona / Remote.
Type of employment : Full time position
Start Date : Immediate/ at your earliest convenience
Ready to go? Then please click the Apply for this Job button below.