Technical Support Engineer – Smart Buildings - 006HSM

Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.
Our mission is to be your digital partner for Sustainability and Efficiency.
We drive digital transformation by integrating world-leading process and energy technologies, endpoint to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.
We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.
We are currently seeking a highly motivated and enthusiastic Technical Support Engineer for our Global Expert Technical Support team to assist technicians, application engineers and sales representatives in selecting, integrating, implementing, maintaining and troubleshooting our Building Management products, from basic metering to complex, mission critical turn-key systems. The Expert Technical Support Group also interacts closely with the R&D departments including Software and Hardware development, based in 3 continents.
Responsibilities:
• Resolve advanced technical problems brought to us by customers, Application Engineers, Sales personnel and Engineering
• Identify and qualify product failures, and assist Engineering in understanding and resolving them
• Case tracking with entries in our CRM system
• Research and documentation of technical problems and solutions
• Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and building management systems
• Remote connection to customer installations for troubleshooting and healthy system checks
• Prioritize critical site escalations, especially for Global Strategic Accounts and Strategic Partners
Skills and experiences, we are looking for:
• Engineering degree in electrical, building automation or computer science, or equivalent
• Experience system troubleshooting, diagnosis and problem solving for:
+ Software, hardware, networking and databases
+ Power and/or electrical systems knowledge
+ Building automation and control. HVAC
• Experience with windows operating systems and associated network experience
• Knowledge in IT and communication networks (IP)
• Building management communication protocols: (e.g. BacNet, LON, etc…)
• Positive attitude, enthusiastic, self-motivated and customer focused
• People-person and team player, enjoying the cross-functional interaction required for this position
• Quick learner with an inquiring mind
• Strong written and oral communications skills
• Comfortable working in a fast paced, dynamic environment
• Ability to work with people with a wide range of technical backgrounds, including senior professional engineers, electricians, IT engineers and personnel, account managers, sales personnel
• Fluent in English
What do we offer?
At Schneider Electric we have a strong belief in people. We seek out, recognize and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are a real value for the company. We’re looking for people with a passion for success — on the job and beyond. Therefore, we are offering an attractive workplace, including opportunities to learn and grow, Flexibility@work and a competitive compensation and benefit offer. https://www.youtube.com/watch?v=YtExntUe89c
Did we get you inspired? Apply at www.schneider-electric.se/jobb.
Contact persons If you have questions regarding this position, please contact recruiting manager Mathias Björkander tel: +46 10 478 2559.