Technical Support Expert

QlikView is increasing the support team in Lund.QlikView Global Support currently consists of 33 team members, in five locations around the world.The majority is located in Lund, Sweden.Our Service Desk Analysts, Technicians and Technical Experts work closely together as a team to resolve any issues our customers and partners may encounter regarding the QlikView product suite.You are probably a customer service oriented problem solver with excellent communication skills who likes being challenged.If you are, you may be just the person we are looking for. Responsibilities: Assisting Service Desk Analysts and Technicians with escalated Incidents Finding Solutions Finding Workarounds Escalate to Problem Extended support to Consultants and Partners Back-up during installations/implementations Analysis and evaluation of proposed configurations/installations Investigating underlying problem of incidents Doing Root cause analysis Finding Workarounds Producing / maintaining technical papers, white papers Participating in projects, investigating the impact of our products in different environments and with various technologies Occasional direct contact with Customers and Partners Occasional travelling Profile: Bachelor degree in computer science, informatics (or equivalent) or documented experience of Microsoft environments In depth knowledge of some of the following areas: Windows OS IIS AD Windows security .NET Web services XML, HTML, ASPX Citrix SQL Server Knowledge of ITIL certification a plus Swedish and solid verbal and written English skills as the company language is English Additional language skills is an advantage, preferably French, Spanish, Finnish, German or English