Technical Support - Finnish & Swedish

We need you. You who love customer interactions, building relationships, are curious about technology - and want to be part of a really fun growth company in the world of Unified Communication! Join Telavox!

Top 3
Experience in customer service/ support

Excellent Finnish and Swedish communicator and relationship-builder

"Can-do" attitude and ready to join a FUN and international tech-company!

About the job
We have two types of customers, our direct customers, and agent customers that our resellers have signed for us. Our resellers have 2 to 50 employees, and are spread over about 100 offices around Sweden and Finland and account for half of our turnover!

As part of our support team, you will take care of our resellers and ensure that their customers are satisfied with their solution! You will manage different tickets and cases on phone and email, and your role is advisory and supportive.

Many of our fantastic resellers have been working to sell our products for several years, and some are new to the collaboration with Telavox. Since you will have daily contact with several of your resellers, the job is mainly about building great and long lasting relationships with them.

You will be part of a team of 7 people, in Sweden and Finland, who work to achieve that the resellers are as happy and satisfied as possible! At Telavox, it is important that we have fun at work and you constantly strive for the dealer to feel the same joy in all contact with us!

The first week of your employment, you will travel to our head office in Malmö, Sweden, to get the best possible onboarding and introduction!

About you
You love people, and you have previous work experience from a relationship-building role within support/customer service, and preferably with a technically challenging product, service or industry.

To succeed in this role, and give our resellers really awesome service, you possess brilliant social skills! As you will support our resellers in Sweden and Finland, it is a requirement for this position that you are fluent in both Finnish and Swedish.

In addition to social skills, we hope that you are:

- Relationship builder - You will both build new, and maintain relationships with your resellers!
- Interested in technology - Most resellers have worked with Telavox and the telephony industry for many years and it is your job to help them, it is good if you have basic knowledge in IT / telephony, you will learn the rest!
- Innovative and enterprising - Our resellers have a lot of questions and requests for improvements, your task will be to answer the questions and drive the development of our services and products.


Telavox is the place to be!
Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. We offer Telephony, PBX, messaging, meetings, and contact centers in one simple platform. Unlike our competitors, we own our platform and develop everything ourselves in-house! Check out our website to read more. (https://telavox.com/)

Today we are a fast-growing and profitable company with +700 m in revenue and +400 Telavoxers in nine countries. In addition to being part of an entrepreneurial and forward-thinking tech company, we can offer you a warm-hearted culture, legendary kick-offs, competence development, great career opportunities, and lots of fun! 😀 Read more about our culture, our employees, and business in our Culture Book. (https://docs.google.com/presentation/d/e/2PACX-1vQN1wDpp_YGRwXww6S7tEYfb8KO2AGyjJk51uA6g7IX_Nv4gtaHH2ci2SPizYx-CWt3f6noEJls_n2M/pub?start=false&loop=false&delayms=3000&slide=id.g63cf6a08cf_1_0)

Are you interested in becoming part of Telavox? Apply now!
We look forward to hearing from you! Send your application as soon as possible. If there are any questions, please contact our Recruiter Hanna Lindkvist at Hanna.Lindkvist@telavox.com