Technical support / First line support / 1st line

Om Bravura:

Bravura är ett bemannings- och rekryteringsföretag för organisationer som vill hitta Next Gen Professionals. Hos oss finns massor av jobbmöjligheter, framförallt för dig i början av karriären med 0-8 års erfarenhet. Via oss kan du jobba som konsult eller bli rekryterad. Hitta ditt drömjobb - vi hjälper dig att lyckas!

Om kunden:

Xzakt Kundrelation is one of Scandinavias largest outsourcing-suppliers within costumer support and telephone exchange. The company was created in the year 2000 and by today they cover all the Scandinavian languages. With a unique focus on quality and creating of added value, Xzakt has established themselves as a leading supplier in the industry.

Arbetsuppgifter:

In the position first line support you will be responsible of answering incoming phone calls and emails, mainly from private costumers. By troubleshooting you support the incoming tickets, they mostly consist of user support, installation of software, orders, counselling, passwords and daily work with applications. You solve the tickets independently or forward them to the division in concern, your focus is always to give the costumer the best service possible.

You are a part of a newly created team that supply costumers with technical support in Danish, Finnish or Norwegian. Initially you will get a proper introduction to provide you with knowledge about the company’s products/services, computer systems and working procedures.

Profil:

• You are service minded
• You are interested in technology
• You speak and write freely in Danish, Finish or Norwegian
• You speak and write freely in English

In the position first line support at Xzakt, you will have regular contact with costumers though phone and email. You are service minded and can easily communicate with costumers and colleagues within your team. Xzakt is a working place with many co-workers, that enjoy spending time together.

Övrig information:

Start: As agreed upon
Place: Gävle or Skellefteå, as agreed upon.
Salary: As agreed upon

Funderingar kring Bravuras rekryteringsprocess? Du finner svar på de vanligast förekommande frågorna här

Är du nyfiken på hur vår rekryteringsprocess är upplagd? Du hittar mer information här: https://www.bravura.se/din-karriar.

Har du frågor om tjänsten eller kring din registrering är du välkommen att kontakta vår kandidatsupport på vår chatt, info@bravura.se eller 08-400 240 50 så hjälper vi dig. Ange vilken tjänst det gäller.

Vi rekommenderar att du skickar in din ansökan omgående då vi gör ett löpande urval. Välkommen med din ansökan!

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