Technical Support for App Store (German Speaker)

Quality and Service is what it is all about in today’s world for companies to remain competitive. From solving technical issues, providing product advice, following up on logistics, and having quality checks to providing sales support, there are many areas where excellent customer support is required and this is where the company needs you! Whatever your profile and experience is, you will have the opportunity to make a difference!

Your responsibilities and impact as Customer Service Agent will be:
In this role, you will be the point of contact with customers in advising, selling, troubleshooting, and even setting up their new products
Identify, reply and solve customer’s requests via phone, email, and chat
You will either be employed as the Technical Support for business clients, who publish their apps, OR for customers, who use the apps
For businesses:
Helping merchants with creating and managing their listings
Supporting businesses in getting their listings verified
Moderating the review management (review removal requests, replying to customer reviews, etc).
Educating business owners on how functions work 
Troubleshooting for all upcoming issues
Educating merchants on the app stores business guidelines
For customers: 
Supporting customers with creating, setting, and managing their accounts as well as helping them with downloading and installing apps and content 
Troubleshooting for all upcoming issues customers face with their account (such as Payment issues)
Processing refund requests
Helping customers report issues related to unauthorized charges and processing related requests
Guiding customers on the usage of Gift cards
Skills, qualifications, and interests you need to succeed in this role:
A native level of German and a good level of English
Preferably experience in technical support 
Keeping up to date with tech topics
Being motivated and committed to your work
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Athens for an international career and life experience
Having a valid Greek work permit (required)

What’s in it for you?A full-time job, 40 hours a week
Salary: approx. 1100-1300€ gross per month x 14 salaries per year + performance-related bonus (up to 300€)
Schedule: available to work in rotative shifts from Monday to Sunday 8 AM - 10 PM
A private health insurance
A Quality Certified Management Company
A recognized training delivered by the biggest brands
A complete relocation package including:
Flight ticket to Athens
Hotel accommodation for 2 weeks with breakfast
Assistance in finding a flat + real estate agency fee paid by the Company
Flight ticket to your home and back every year
Other benefits: vouchers, discounts, free Greek classes, events, outings, and parties all year round
Your Future Company:
Located in Athens, you will find a company that takes care of you with your career development, language skills, accommodation, and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!


Required language: German