Technical Support for Smart Home Devices (German Speaker)

Are you interested in representing the worlds biggest Search-Engine? 
Do you want to be part of a multicultural team in a company which works alongside well-known brands?
Do you want to work for an American multinational technology company which focuses mainly on Internet-related products and services? 
Do you want to relocate to the beautiful capital of Portugal – Lisbon?
Then this could be the perfect opportunity for you to have your experience of a lifetime!

Skills, qualifications and interests you need to succeed in this role:
The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job. Are you customer service oriented, have good communication skills, pro-active and team player? Then they might have an opportunity for you to join them!
You are a native German speaker (this is a must!) + a good level of English 
You are looking for a job opportunity abroad
You are motivated and committed to your work
You have no troubles with writing in German
You are a team player and willing to work with many other nationalities
Sales/ Commercial background is a plus
Previous experience in Customer Service or credit recovery experience is a plus

Your responsibilities and impact as a Technical Suppor Agent will be:
Provide support on customers by responding to inbound requests + documenting relevant case information
Assist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channels
Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels
Ensure excellent customer satisfaction by responding in an appropriate and friendly manner
You will work in a multicultural team environment alongside a diverse team

What’s in it for you?
CDI - 3 months of trial period
Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm
A package in line with the market: 1100€ gross/month (paid 14x) + 100€ / month performance bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)
Opportunity to be part of a challenging and fast paced environment
Possibility to collaborate with some of the biggest brands in the industry A multicultural and international environment
Fully paid training, professional development and career evolution

Your Future Company:
2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Lisbon hub.


Required language: German