Technical Support Leader - 007CI6

DESCRIPTION/RESPONSIBILITIES:
Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 140,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://www.youtube.com/watch?v=VbldHPFltQQ
We are looking for a Leader to Technical Support – Customer Care Center (CCC) responsible for the management of a team of specialists, who provide technical (product) support to external and internal customers. Support is given from 4 different locations and covers the areas of industrial automation, electrical distribution and installation systems and control.
Your Responsibilities
• Manage daily operations and ensure a seamless, high quality, customer support process meeting SLA’s and with a clear focus on delivering an excellent customer experience
• Coaching and development of team and individuals, as well as development of the technical support role in line with the business and market requirements
• Identify and deploy opportunities for simplification, optimization and digitization based on process and performance analysis. Pro-actively strive for improvements and operational excellence.
• Build and maintain strong collaborative relationships with the different teams in the organization and customers and act as a true Business Partner
Your profile
• Master Degree in Technical Management or Engineering (Industrial Automation or Electrical Distribution), Software or a related field.
• Minimum 7 years of experience in a technical service environment, including several years in a leadership position.
• Experienced in working with MS Office, as well as ERP and CRM systems
• Fluency in Swedish and English, both verbal and in writing including presentation skills
On a personal level, you are a people manager, with a clear customer focus and strong analytical skills. You are comfortable with changes, have a good business acumen and always act with a solution-oriented mindset. You are known to build trust and achieve great results in collaboration with others. You are able to communicate on all levels and coach and motivate by influence.
What do we offer you?
This is a great opportunity to join Schneider Electric and power your career! You will be joining an international, dynamic, and responsible company, with an enviable reputation in the market. Schneider fosters the development of all its’ people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice – apply now.
When you work for Schneider Electric you work for a company focused on its people. We are proud to promote diversity, inclusion, people development and work-life integration!
Did we get you inspired?
Read more about us and apply at https://www.se.com/se/jobb
Contact persons
If you have questions regarding this position, please contact Nancy Langeslag, at +31 6 516 38 980 and if you want to tell us more about yourself and why you think this is the right role for you, then feel free to contact Liselott Wigstrand, at 0725 200 797.
Welcome to submit your application.
At Schneider Electric, we call this Life Is On. https://www.se.com/se/jobb
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