Technical Support Manager in Medical Device Business (Full-time)

About the Position:
The Technical Support Manager is responsible for providing support across all departments, but in particular Sales & Marketing, Quality Assurance, and Regulatory Affairs. The position requires self-motivation and an ability to interact with and take instruction from department heads. Key to the position is the ability support, facilitate, and promote the free flow of communication and information between Nordberg and the group’s parent company in China.
Key Responsibilities:
· Support knowledge transfer across the group by way of translating and developing technical and product documentation.
· Support the establishment and improvement of the product technical documentation.
· Co-ordinate and promote communications between group parent company and global daughter entities and business partners. (EU, US, the rest of the world).
· Facilitate co-ordination of product testing and post market surveillance across the group.
· Initiate, develop and follow up clinical and laboratory studies to support regulatory and marketing functions.
· Provide technical support to the marketing and sales team.
· Responsible for researching, compiling and maintaining special technical reports and presentations.
· Develop and maintain database of relevant technical documentation related to market surveillance.
· Support RA/QA department as required and instructed by department head.
· Coordinate and assist to arrange company´s critical internal/external events.
Professional Experience/Qualifications:
Required
Masters degree in biology/pharmacology or related pharmaceutical and life science subjects.
Multi-lingual language capabilities and in particular fluent in Mandarin and English.
Strong planning and implementation skills and capabilities
Excellent communication, organisational and administration skills, including editing and a keen attention to detail.
An understanding of the requirements and implications of working for an early stage entrepreneurial company and international team.
Have worked in an environment where confidentiality is important.
Articulate and thorough, showing attention to detail.
Ability to work both independently and as part of a team.
Pro-active, demonstrating initiative and anticipating needs.
Previous experience in multi-country or multi-cultural teams would be an advantage.
Constantly raises the standard and quality of work, benchmarking against best practice.
Proficient with Microsoft office applications (including Outlook, Word, Excel, Publisher, PowerPoint).
Demonstrates discretion and ability to deal with confidential issues.
Occasional travel will be required.
Requirement to attend meetings and training courses.


Characteristics of the Job and what to expect:
This is a start-up environment, expect a lot of work.
Do not expect established processes for everything.
You will need to be a hands-on person.
You may be confronted with tasks outside this job description.
You will be part of a newly formed team and your experience, and your creative ideas are greatly appreciated.
Be part of the solution of a problem.
Lead by example and be an outstanding team member.
Use your network to find effective approaches.
You need to be goal- and result-oriented and the company will need your enthusiasm to accomplish its position in very competitive markets.
You will be responsible to act with conformity to all regulations and legal requirements of the healthcare sector.
This is an international company, so communication will be predominantly in English with a requirement for proficiency in Mandarin to fulfil role specific tasks.
Nordberg Medical wants to establish a new driving force in the markets it enters with its innovative products – based on unique science and with the aim to multiply value
Be part of creating something outstanding



Working and employment conditions:
With our priority on productivity and communication, we take a flexible approach to working location. In consultation with senior management, the successful candidate will be able to combine working remotely and from the company’s headquarters in central Stockholm. Regular attendance for group meetings is required.
The position will be full-time employment, with terms and conditions fully respecting all Swedish laws and regulations. Core to Nordberg’s mission is to be a stand-out employer.