Technical Support Operator (37832)

Do you want to be part of a specialized team within the global leader of renewable energy? Do you bring comprehensive troubleshooting experience with focus on quality and results? This is an exciting time to join a great team and a real opportunity to be a part of optimizing the energy transition!

Region NCE > SBU NCE Service > Troubleshooting North & West
Vestas North and Central Europe is a sales business unit responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. Troubleshooters North West is a sub department of Technical Support NCE, which support regionally the Service and Construction business with technical knowledge and acts as the link between R&D and local business units. Main tasks for the department include providing advanced remote troubleshooting and technical planning on stopped turbines, direct support to service technicians in the field, software focus including remote upload, turbine performance, providing answers to technical questions both internal and external to customers, and attending customer meetings were required.

Responsibilities
The Technical Support Operator role is the link between Technical Support NCE and Technology R&D and the role is handling stopped turbines on a daily basis in a shift plan.
The main tasks are:
Advanced remote troubleshooting on stopped turbines
Participate in stopped turbine calls and in on-site support in troubleshooting of difficult-to-solve/first-of-its-kind issues
Identifying the correct documentation, components and tooling needed to carry out the job
Evaluating technical customer questions and reports and providing answers and presenting technical matters at customer meetings
Creating, updating, and maintaining guides (VGAs) for Service Technician
Providing timely responses and supporting the Service and Construction organisations
Ensuring technical knowledge is shared within the team



Qualifications
High communication skills in English, both oral and in writing
Electrical or mechanical education
Experience from the wind industry
Several years in the field in troubleshooting or other technical experience, preferably from a role within Vestas



Competencies
Professional computer skills - SAP, Microsoft office suite
Good knowledge of WTG control systems (VOB, Toolkit, VTM, etc.)
Ability to participate effectively as part of a North West/NCE team
Ability to organise and prioritize tasks
Proven ability to work both with limited supervision and in teams
Good pragmatic and problem-solving skills
High attention to detail and a solid commitment to quality



What we offer
As a part of Technical Support NCE, you will be included in an experienced and dedicated team, taking leadership for implementing Vestas's strategy, focusing on customers and safety, combined with providing technical knowledge to the Service and Construction organisations and local business units. You will become part of a multinational team of skilled and committed colleagues who are enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry. We offer an attractive salary and benefits package.

Additional information
This position will be based either in the regional Malmö office, or remotely at a local Vestas hub anywhere in Sweden, flexible to the candidate's current location. If you have any questions, please reach out to Recruiter Linnéa Holm, linho@vestas.com / +46 722 062 858, or Team Leader, Troubleshooters North West, Gavin Musgrove, UK at +447443 312 149. Applications are handled on an ongoing basis so please apply as soon as possible and no later than May 25th, 2023. We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.