Technical Support - Partner Integration

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
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We’re a big deal for small businesses
Zettle by PayPal is on a mission to help small businesses succeed in a world of giants. Tens of millions of small businesses worldwide are still being underserved by the traditional players. By giving small businesses the tools to get paid, sell smarter and grow, we’re empowering them to reach their full potential.


Job Description
We are looking for a Technical Partner Integration Support Specialist to help driving this mission by providing “Best in Class” service to our partners that also serve small businesses.
You will be joining our Connect Partner Area, which is responsible for driving key solutions and growth through our Partners. You will be responsible for the support of our top Zettle partners and developers through their lifetime, handling partner developer issues in an effective and proactive manner.
You will be responsible for ensuring that enquiries receive a timely, accurate, and proactive resolution, working with many teams across Zettle’s Product and Commercial organisations. You will also lead the way in our thinking on how our partner developers can have the best Zettle experience, at every part of their journey with us


What you will be doing
You will be responsible for helping our selected partner prospects get started building applications using Settle’s SDK and APIs. This responsibility entails close collaboration with the partner sales team and external developers, to make sure that the Zettle API and SDK products are well understood before integration. You will be responsible for handling external developers’ questions regarding Zettle APIs and SDKs in a timely, effective, and proactive manner.
This entails troubleshooting and providing technical suggestions to external developers over email, Slack and JIRA Service Desk. You will be part of identifying the top problems and pain-points when developers integrate with Zettle API and SDK, and proactively communicating to our API and SDK teams about these insights, in a very constructive way. You will work with your fellow Technical Partner Product Support colleague to define and improve support processes, establish and update knowledge base, FAQ, product support handbook, etc.
Who you are
You are professional, organised, ambitious and motivated to succeed in a fast-paced environment. You have a passion for great customer experience, and you should desire to go above and beyond in your work. You are proactive and dare to challenge the status quo to drive the best user experience for our users. You also have:
Exceptional experience working with developers and sales, familiar with technical product support in a pre-sales context.
Good understanding on software development, especially on APIs and SDKs.
Excellent written and verbal skills in English.
A knack for critical thinking, constructive communication style, and are outcome driven.
It is a bonus if you have prior experience working with payment products, and / or have certain coding capability.

The skills that set you apart
Strong collaboration and stakeholder management.
Attention to details.
Proactivity and willingness to take ownership of issues to provide the best user experience for our users.
Critical thinking skills, with the ability to see and solve problems holistically.
The ability to think long term, and a few steps ahead.



The successful candidate has previous experience working in a role which offered technical support to customers/ businesses, and always has business outcome in mind.
We’re looking for candidates with a real ‘can do’ attitude and a desire to constantly learn and develop their skills. This is a great opportunity for someone who wants to be part of a successful business area and see the business continue to grow.


We're all for equality for all.
Tattoo artists. Dog groomers. Cake bakers. Jewellery makers. You name them - at Zettle - we help them. And to do that well, we need our people to be as unique and diverse as they are. We’re proud to be an equal opportunity employer and together we uphold PayPal’s One Team Behaviour, striving to be a place where everyone can benefit from equal access to professional development, bring their whole self to work and most of all, feel like they belong.
Here you can see some of the great benefits of working at PayPal
https://www.paypalbenefits.com/swe
Our Benefits
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
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