Technical Support Professional

Our international Technical Customer Support team is looking for new colleagues. The team provides Technical Customer Support to our clients on Nordic and International markets, giving them advice in how to best utilise APSIS solutions for their benefit.

Your role

You will be answering questions, advice and provide information to our clients about how to use the APSIS products, extensions and packages in the customer context. You will be working with a wide and varied customer base and your goal is to provide extraordinary service to them. Apart from technical advice and guidance, you will bridge the organisation with the ambition to be the client advocate and ensure customer happiness.

Skills and passion

You are an ideal candidate if you are a problem-solver, who likes to work in a fast paced international environment. You think it is exciting to learn about new software. Over time you will be expected to take ownership of your area of work and become a trusted advisor to clients about our system’s marketing functionalities.

Other necessary skills

- Fluency in Finnish and English (you will communicate with clients over phone, mail & chat)
- Fast learner and willingness to learn new skills
- Interest in learning about IT, new software or marketing tools
- Previous experience from Technical Customer Service is a plus
- Other languages will be an advantage


Bonus points

- Fluency in other nordic language (Swedish, Danish or Norwegian)

Position type

Full time (probation 6 months), based/located at our Malmö office in Sweden.

We are located in several countries in Europe and there is a great opportunity to both grow within the company and to work from other countries!

How to apply

Please apply by providing your CV and a personal letter as soon as possible. We will hire as soon as we find the right person. Do you have questions about this position? Please contact hr@apsis.com

About us
At APSIS, we believe in enabling great marketing for our customers. As the leading provider of marketing solutions in the Nordics, our goal is to enable and simplify the workloads of our many global clients every day. We do this by creating simple yet scalable tools within digital marketing, including data management, targeted emails, lead management and e-commerce recovery. At the end of the day, it all comes down to one thing: our clients’ marketing success is our success. And we’re proud to be there for them, every step of the way. ...Intrigued? Find out more at apsis.com!

Disclaimer

Apsis is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Apsis via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Apsis. No fee will be paid in the event the candidate is hired by Apsis as a result of an unsolicited referral or through other means.