Technical Support Specialist

IDEAL OF SWEDEN is a global and fast-growing fashion and lifestyle brand with HQ in Norrköping and a local office in Stockholm. We are always looking for talented people who want to grow together with us. During the last years, the brand IDEAL OF SWEDEN has been growing stronger and stronger and we’re aiming to further establish internationally. We give you the possibility to join a truly entrepreneurial company and to be a part of our exciting journey.

We are looking for a Technical Support Specialist with a passion for IT and new technology. In this role, you will be responsible for solving support tickets, including resolving network issues, configuring operating systems, managing accounts, and providing world-class support. If you’re naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we’d like to hear from you!

As a Technical Support Specialist, you should possess the ability to learn and work on changing and emerging technologies. Ultimately, you will be a person our employee's trust. They will rely on you to provide timely and accurate solutions to their technical problems. You should be passionate about helping the IDEAL employees and have a service-minded personality.

Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask employees targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Making sure that the companies IT policies are followed, and take action otherwise
• Maintenance on critical internal systems
• Talk colleagues through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals
• Be responsible for on- and off-boardings

Essential Characteristics

• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Excellent problem-solving and communication skills
• Fluent in English
• Understand Network- configuration and vocabulary
• Ability to provide step-by-step technical help, both written and verbal
• Have a strong passion for IT and new technologies
• A general interest in computer programming
• Similar work experience is a great merit

Other

• The position is based in Norrköping
• This is a full-time position
• You will report to our System Architect

Please send your application as soon as possible as we are reviewing them continuously. For IDEAL OF SWEDEN, it is important to offer equal opportunities. We will therefore consider all qualified applications for employment without any regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.