Technical Support Specialist

Do you enjoy the interaction with customers and solving technical issues? Do you pride yourself on exceeding customer expectations and having excellent communication skills in Swedish and English? If YES, we are looking for you! 🤩
We are now looking for several Technical Support Specialists to strengthen our team in Östersund.
We have over 20 000 happy users all over the world, and over 6 Million calls go through the system every week. Our platform is very business-critical to our customers, and it is our highest priority to ensure its smooth functionality and solve any issues our customers may face.
What kind of background and skills will help to succeed in this position?
We hope that you have prior experience from the helpdesk, service desk, and/or customer service duties. The job requires technical skills as well as a strong will to solve customers' issues efficiently and professionally. Our ideal candidate can multi-task, has patience and the ability to take initiative in troubleshooting.
We expect you to speak and write fluent Swedish and English. Any additional language skills (Norwegian, Danish, German, Spanish, Finnish, Dutch) are considered a plus.
We hope that you love to take ownership of your work and the results you deliver and enjoy working in an international work environment with great team spirit and colleagues from different cultures.
As a Technical Support Specialist 💡
you will support and assist our customers in solving technical problems and product-related questions mainly by phone, email, and ticketing system Zendesk.
In practice this means:
Being the first point of contact with the customer, either by phone or by e-mail.
Documenting customer contact and any issues flagged in our ticketing system (Zendesk).
Being the direct link to other technical teams (development and operational teams).
Troubleshooting includes basic network monitoring and monitoring the application behavior through for instance developer tools.
You will be taught how to work with all of the available tools on the job.



Reasons to join LeadDesk: 💖
An inspiring and fast-paced technical & customer service environment, where you will get to grow as a professional.
A warm culture where we do things together. We take our work seriously, but we also value an easygoing atmosphere, where we have fun and laugh together.
Chance to work with and learn from a team of professionals who are experts in their fields. The chance to learn about new technologies and work with a leading SaaS telephony product.
An important position in the company with a high impact on the happiness of our customers.



APPLY NOW 📝
We will fill the position as soon as we find the right person. Could it be you? Great – we can’t wait to meet you! Apply by sending us your CV or with your LinkedIn profile as soon as possible. We will be moving forward with the recruitment process as soon as we find the right person, so apply rather sooner than later!
For more information, please contact Talent Acquisition: Anna Malytcheva / anna.malytcheva (at) leaddesk.com / +358 50 5758 455 or Rebekka Gotter / rebekka.gotter (at) leaddesk.com / +358 50 535 2681
Basic information about the position
· Start day: According to agreement
· Working hours: Full time
· Employment period: Permanent
· Salary: According to agreement


About us 👋
LeadDesk is the Software behind Sales and Customer Service Superstars. We believe that happy agents are the key to better business.
We are a listed growth company. Currently, we are the market leader in the Nordics - aiming next to be the best in Europe. We are well on the way and already have over 20 000 happy agents in 34 different countries making millions of contacts every day.
LeadDesk is a company with a truly international vibe - we have 12 offices in seven different countries (Finland, Norway, Sweden, Denmark, Germany, Spain, and the Netherlands) and over 10 different nationalities working at our Helsinki headquarters alone.
We do everything with high ambition and a drive. We want to get things done and keep up the startup-like dynamic of constant development and being one step ahead.