Technical Support Specialist

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

At Lynk & Co, we know that everything’s better when we move forward together. We’re working towards achieving equal gender representation at all levels of the company, as well as building a diverse team where everyone is respected, empowered, and celebrated. We’re not the kind of company we want to be yet, that’s why we’re looking for people that will challenge us and hold us accountable.
In short, no matter who you are or where you come from: if you’re good at what you do, then we want you.

Technical Support Specialist
As a Technical Support Specialist, you will be a member of the 3rd line support team and will provide support for technicians that has run into problems when working with the car. You will also work closely to our Engagement Center, the 2nd line support team, the Regional Car Compound and specialist departments both internally and externally.

The Technical Support values are that we are: Hassle free, Available, Personal and We Get Car Uptime. We provide information and smart solution with high quality to get the car uptime, answer all questions and provide a sense of trust.

What you'll do

- Manage support requests according to our process and values
- Refine information in reports and deliver content to other parts within Lynk & Co and CEVT After Market Quality on request
- Create and maintain a network about where to get expertise for the different areas of the car
- Participate at technical presentations/conferences on the market


What you should have

- Experience from working hands on with fault tracing and/or repair in cars
- Experience from working in a technical support role
- Excellent written and oral communication skills.
- Fluency in English, both oral and written. Other languages are meritorious.
- Self-starter with ability to prioritize and manage multiple tasks in a dynamic and developing organization.
- Strong interpersonal skills.
- Ability to build relationships with colleagues and external partners.
- Able to travel when needed, mainly in Europe.
- Driver’s license for car


What we offer

Sure, we have all the basics in place like pension and insurances, wellness allowance, and flexibility in where and when you work. But that's not the reason you choose us… You want to work with us because you will:

- Be part of a global and diverse team, with teammates from over 26 countries and a 50/50 gender split
- Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates. There’s a running club if you’re into that sort of thing, Mario Kart tournaments, lunch dance sessions, after work get together etc.
- Be part of creating something new that has never been done before. The pace is fast and it is never boring!
- Get the best of both worlds: a start-up atmosphere with the support of an established organization
- Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact


Working for Lynk & Co

We're not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We've cultivated a culture of personal development and role growth. If you're an original thinker who values being open, personal, and challenging, then you'll fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.

Sounds good? Well, then we want to hear from you.

Our recruitment process

We work with a competence based framework. You apply by submitting your LinkedIn-profile or CV written in English and answering a few questions.

Our selection will primarily look at acquired competencies and skills.

We look forward to receiving your application as soon as possible, but latest October 24. We will do ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.

If you want to learn more about the position, please reach out to Ellen Torneus, ellen.torneus@lynkco.com . If you have any questions about the recruitment process, please reach out to Magnus Blixt, +46 72 184 38 91.

To learn more about us, check out our (https://www.lynkco.com/en/) and follow us on (https://www.linkedin.com/company/lynkco/) and Facebook (https://www.facebook.com/lynkco.global/), or if you want to watch our film from our reveal you can see it here (https://hello.lynkco.com/)