Technical Support Specialist

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
Join us as our new Technical Support Specialist in Västerås! Be a part of a team that strives for great customer service and collaboration. Take the opportunity to join a world technology leading company and at the same time, give yourself unlimited career opportunities by applying for this role.
We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join!
Your responsibilities
Your main task will be to give technical support for customers needs and challenges
Analyzing the case and finding the root cause of the problem reported by the customer
Providing guidance and take ownership to create solutions
Coordinating with other functions like R&D, Application team, Failure analysis team, After Sales Service team
Making sure that all reported cases are well handled in a professional way
Building relations and providing reliable customer technical service
Possibility to take on a team leader role to engage and drive both short- and long term development for the team
Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background
We are looking for you who are a engaged, structured and service-minded person
You have good communication skills and the wish to work in a dynamic and multicultural environment with people from various backgrounds
You enjoy having responsibility, striving to overcome challenges, be creative and take initiatives
You hold a university degree in Engineering
To succeed in this role you have preferably working experience from; Control & Protection Relays, Substation Automation commissioning and Power Systems
Knowledge about Relion 600 Inteligent Electronic Device (IED) and engineering tool PCM600
Preferably familiar with Substation Automation Protocols like 61850, Modbus, DNP3 and 103 and in secondary injection testing
If you have experience and interest of team management and leadership it is a merit
As you will be part of a company that operates on a global arena, fluent in English is required

More about us
Welcome to apply to our engaged team with so called relay-spirit before November 7. Applications will be reviewed on an ongoing basis, so if you are interested take the chance and apply!
More information: Recruiting Manager Ziaden Hassani, +46702503083, will answer your questions about the position. Union representatives - Sveriges Ingenjörer; Klas Koppari, +46 107-38 13 45; Ledarna: Christer Fridlund, +46 107-38 29 12; Unionen: Kennet Tedenäs, +46 107-38 16 16. All other questions can be directed to Talent Partner Alexandra Lind, alexandra.lind@hitachienergy.com
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 36,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com