Technical Support Specialist

WHO WE ARE

In 2021, Power Factors, Greenbyte and 3megawatt joined forces. We are now Power Factors, developer of the world’s leading cloud platform for renewable energy. Our SaaS platforms, Drive, Greenbyte, and Bluepoint, are used to manage over 110+ GW of solar, wind, and energy storage projects across the planet. By driving down operations costs and increasing revenue, we’re tackling one of the world’s most important challenges: making renewable energy the world’s leading source of power. Our company is going through accelerated growth, fuelled by the transition to clean, renewable energy and backed by one of the world’s leading enterprise software private equity funds.

Power Factors continues to gain traction throughout the renewable energy market. Our platforms collect millions of IIoT and other data points, cleans data, detects issues, identifies leading indicators to predict future issues, and adds full advanced analytics capabilities on top of this rich, high-value dataset. In addition to issue detection and analytics, we provide the tools needed to turn analytic insight into action such as event, case, and work order management.

Our clients are global owners, operators, and asset managers of large-scale fleets of wind, solar, and energy storage projects. We deliver excellent customer service and an exceptional system of engagement that provides the results they are looking for: lower operations costs and higher output from their renewable energy power plants.

We are an agile development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce but humble people to help us achieve our ambitious plan.

Our Mission is to develop software that accelerates the global energy transition by empowering all renewable energy stakeholders to collaborate, automate critical workflows, and make the best decisions. Our Vision is to create a sustainable world powered by renewable energy.

Join us as we fight climate change with </code>

THE ROLE

Are you passionate about Renewable Energy? Do you have a technical background and a helpful and supporting mindset? If so, you might be our next Technical Support Specialist!

Our Support team at Power Factors is not a "typical" Support team. Power Factors' philosophy is to work closely together with our customers. Our support function is, therefore, a crucial part of creating a positive user experience, and as a Technical Support Specialist, you will play an important role in being the bridge between us and our customers. With this perspective, the Support team is a given part of the Global Customer Organization of Power Factors which focuses a lot on teamwork and cross-functional cooperation.

To thrive in this role we think you are a problem-solving person, who quickly can learn new technical concepts and ideas, and have an inner drive to find simple solutions to complex problems. We also believe that you are service-minded, a very good communicator, and have a genuine interest in helping and supporting other people.

This role is based in Gothenburg (Sweden). You will be part of a global growing team of passionate professionals who drives the renewable clean energy transition. You will report to the Director, Technical Support based in Gothenburg.

RESPONSIBILITIES

- Assisting existing customers regarding support and configuration of our platforms
- Troubleshooting and resolving network related issues
- Managing data imports and data modification
- Troubleshooting platform problems
- Managing a queue of helpdesk tickets, ensure follow-up and associated deliverable
- Representing Power Factors in delivering efficient and timely solutions to our users’ technical issues
- Being responsible for on-call to handle urgent issues outside of business hours, approximately once a month (rolling weekly schedule shared between the support team)


- Bachelor or Masters degree from a relevant field
- Minimum of three years of experience with delivering technical support in a software development company
- Experience from working with integration-heavy SaaS offerings
- Experience with SQL databases
- Experience in networking, routing, and common network protocols
- Fully fluent in English (written and spoken)
- Enjoy learning new things and working with new technology
- Solutions-oriented and service-minded
- Interest in renewable energy, specifically wind and solar


In 2021, Power Factors, Greenbyte and 3megawatt joined forces.

We help owners of renewable energy assets, operators, and asset managers to produce more green energy - fighting climate change one MW at a time. Our software and services are created to support all aspects of a growing portfolio - from monitoring and operations to compliance, energy invoicing, and reporting - empowering our customers as they strive to make renewable energy the leading power generation source of the modern world.
We work closely together to accomplish great things. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We need fierce but humble people to help us achieve our ambitious plan.

If you are all that and more, join us!