Technical Support Specialist

ABOUT US
We are Power Factors, developer of the world’s leading cloud platform for renewable energy. Our SaaS platforms - Drive, Greenbyte, and Bluepoint - are used to manage over 110+ GW of solar, wind, and energy storage projects across the planet. By driving down operations costs and increasing revenue, we are tackling one of the world’s most important challenges: making renewable energy the world’s leading source of power. Our company is experiencing fast accelerated growth, driven by the global transition to clean renewable energy, and backed by one of the world’s leading enterprise software private equity funds.

Our vision is to create a sustainable world powered by renewable energy.

Our mission is to fight climate change with .




ABOUT THE ROLE

To support our growth, we are looking for a Technical Support Specialist to join our Customer Success Team. Are you passionate about Renewable Energy? Do you have a technical background and a helpful and supporting mindset? If so, you might be our next team member!

Our Support team at Power Factors is not a "typical" Support team. Power Factors' philosophy is to work closely together with our customers. Our support function is, therefore, a crucial part of creating a positive user experience, and as a Technical Support Specialist, you will play an important role in being the bridge between us and our customers. With this perspective, the Support team is a given part of the Global Customer Organization of Power Factors which focuses a lot on teamwork and cross-functional cooperation.

To thrive in this role we think you are a problem-solving person, who quickly can learn new technical concepts and ideas, and have an inner drive to find simple solutions to complex problems. We also believe that you are service-minded, a very good communicator, and have a genuine interest in helping and supporting other people.

This role will be based at our Gothenburg office. We apply a hybrid work model (remote work from your home is possible). You will be part of a global growing team of passionate professionals who drives the renewable clean energy transition.

WHAT YOU WILL BE DOING

- Assisting existing customers regarding support and configuration of our platforms
- Troubleshooting and resolving network related issues
- Managing data imports and data modification
- Troubleshooting platform problems
- Managing a queue of helpdesk tickets, ensure follow-up and associated deliverable
- Representing Power Factors in delivering efficient and timely solutions to our users’ technical issues
- Being responsible for on-call to handle urgent issues outside of business hours, approximately once a month (rolling weekly schedule shared between the support team)

WHAT YOU WILL NEED TO BE SUCCESSFUL

We believe you enjoy working in a purpose-driven organization and that you thrive in an environment where you need to find creative solutions to challenging problems in a fast-changing context. This also means that you are effective at managing multiple tasks of varying complexities, work well under pressure, and are driven by continuous learning and growth. Specifically, we are looking for someone with the following background:

- Bachelor or Masters degree from a relevant field
- Minimum of three years of experience with delivering technical support in a software development company
- Experience from working with integration-heavy SaaS offerings
- Experience with SQL databases
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Experience in networking, routing, and common network protocols

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Interest in renewable energy, specifically wind and solar

- Enjoy learning new things and working with new technology
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Solutions-oriented and service-minded

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Fluency in English, both written and verbal

- Share our values; Conscious, Bold, Respectful and Savvy


In 2021, Power Factors, Greenbyte and 3megawatt joined forces.

We help owners of renewable energy assets, operators, and asset managers to produce more green energy - fighting climate change one MW at a time. Our software and services are created to support all aspects of a growing portfolio - from monitoring and operations to compliance, energy invoicing, and reporting - empowering our customers as they strive to make renewable energy the leading power generation source of the modern world.
We work closely together to accomplish great things. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We need fierce but humble people to help us achieve our ambitious plan.

If you are all that and more, join us!