TECHNICAL SUPPORT SPECIALIST

Hasselblad is one of the world's most renowned camera brands. Hasselblad Group is headquartered in Gothenburg and has subsidiaries in Denmark, Germany, France, UK, USA, China and Japan. With a mission to produce the world's best camera systems and with an expertise acquired over more than 80 years, Hasselblad has earned a leading position in the global market for professional photographic equipment.
We are currently looking for a Technical Support Specialist to join our Service team located in the Hasselblad headquarter in Gothenburg. For this role, we are expecting you to take care of various technical support related tasks within the Service Department. You are practical, good at managing stress, want to be a part of our team in a long-term perspective and have very strong coordination abilities.
MAIN RESPONSIBILITIES
Provide technical and service support to Hasselblad partners and customers.
Take ownership of requests / problems and follow through to resolution.
Ensure KPI's / SLA's are achieved.
Accurately report data relating to the technical support department when requested.
Ensure replacement policies are followed.
Handle complaints on behalf of the business.
Flag issues relating to product quality and service with senior management.
Forward product feedback.
Test beta releases and prototype products.
Assist service policy.

REQUIREMENTS
Fluent in English (written / spoken)
Experience working in a customer service environment
Good interpersonal skills.
Photography experience is preferred

In return, as a Hasselblad employee you will be part of an international environment where you will learn and share new skills with a diverse team every day. You will be offered employment conditions according to the collective agreement as well as various employee benefits including but not limited to health insurance, wellness allowance, lunch benefit, team-building activities, refreshments and much more.
WOULD YOU LIKE TO BE A PART OF THE HASSELBLAD TEAM?
Please send your CV and a short cover letter in English with "SW2212TSAF + your name" in the subject line to recruitment@hasselblad.com. We will continuously review applications and you will be contacted if we consider you are a good match for this position.
YOUR APPLICATION WILL BE KEPT ONLY IN THE RECRUITMENT PROCESS.