Technical Support Specialist

Are you longing to join a fast-growing start-up on a mission to disrupt the financial industry?

You now have the chance to join the team at Open Payments as a Technical Support Specialist.

About Open Payments:

Open Payments is a VC-funded FinTech startup founded in 2017. We are on a mission to disrupt the financial industry and change how consumers and businesses use and access financial services, with the aim to shape the Open Banking era. We provide the groundbreaking market infrastructure required for successful Open Banking based on PSD2. Open Payments uses an open and secure API to access the diversified bank APIs throughout the EU.

At Open Payments, we offer exciting business challenges, the latest technologies, competitive salary, stock options, health benefits, 30 days of holiday, and a chance to work with a talented and passionate team where we build something that disrupts the financial industry.

What will you do?

As a Technical Support Specialist at Open Payments, you will be at the forefront of ensuring our clients have a seamless experience with our products and services. Together with our Integration Manager you will be responsible for customer integration from start to finish including:

- Responding to client inquiries, troubleshooting technical issues, and providing solutions promptly.

- Educating clients on product features and functionality.

- Collaborating with the development team to resolve complex technical problems.

- Documenting and maintaining support cases, ensuring accurate records.

- Identifying opportunities for product and process improvement based on client feedback.

Who are you?

You have a strong technical aptitude, problem-solving skills, and a dedication to providing excellent customer service. You thrive in a fast-paced environment and enjoy working as part of a team. Your qualifications include:

- Previous experience in a technical support or customer service role.

- Technical proficiency with a can-do attitude.

- Strong communication skills in Swedish and English.

- An upper secondary school or bachelor's degree from Business, IT or similar.

- Desire to work in a fast-paced and scaling environment.

Benefits:

- Competitive salary in a growing startup

- 30 days holiday

- Stock Options

- Health benefits

Sounds interesting?

If you have any questions or would like to apply for the Technical Support Specialist position at Open Payments, please contact our recruiter, Laura Åkerman, at laura.akerman@openpayments.io or at +4672 145 13 24.

We look forward to your application!