Technical Support Specialist

Do you have experience with Technical support or digital advertising and want to work for a Trending Top Social Media Company??

We are looking for professional English speakers that live in Barcelona or in Spain and are willing to move to Barcelona.

Responsibilities:

Partner with in-house technical specialists to educate advertisers on product features and common issue types.
Handle and resolve end-to-end product troubleshooting and customer support for a popular social media company.
Ability to work on case volumes across email and chat channels.
Drive adherence to service levels across channels and achieve Best in class productivity, impacting resolution times for end customers.
Drive overall Customer Satisfaction metrics ensuring service quality through case journey, and providing regular updates across touchpoints.

Qualifications:

2-5 years of technical customer support/operations experience
BA/BS degree or equivalent practical experience
Language: English business level proficiency, read, write, and speak fluently if needed, language skill is additional (Ready & write proficiency)
Preferred experience in a Contact Center/service program for any advertising tech company.
Product support experience is desirable. High experience supporting customers via email and chat
Fluent with any social media product usage and a basic understanding of digital marketing.
Must live in Barcelona or live already in Spain and be willing to move to Barcelona (There is a special incentive for those that already live in Spain and are willing to move).


Required language: English