Technical Support Specialist Barcelona

Do you have experience with Technical support or digital advertising and want to work for a Trending Top Social Media Company??

We are looking for professional English speakers that live in Barcelona.

Responsibilities:
Partner with in-house technical specialists to educate advertisers on product features and common issue types.
Handle and resolve end-to-end product troubleshooting and customer support for a popular social media company.
Ability to work on case volumes across email and chat channels.
Drive adherence to service levels across channels and achieve Best in class productivity, impacting resolution times for end customers.
Drive overall Customer Satisfaction metrics ensuring service quality through case journey, and providing regular updates across touchpoints.

Qualifications:
2-5 years of technical customer support/operations experience
BA/BS degree or equivalent practical experience
Language: English business level proficiency, read, write, and speak fluently if needed, language skill is additional (Ready & write proficiency)
Preferred experience in a Contact Center/service program for any advertising tech company.
Product support experience is desirable. High experience supporting customers via email and chat
Fluent with any social media product usage and a basic understanding of digital marketing.
Must live in Barcelona or live already in Spain and be willing to move to Barcelona (There is a special incentive for those that already live in Spain and are willing to move).

This is what we offer:
A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from, and grow with
Endless career opportunities and clear paths for career development
22K EUR gross per year + 10% variable bonus.
Inclusive perks and benefits
Schedules are available from Monday through Sunday from 10:30 am to 7 pm.

Become part of our family
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to become part of our family.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.


Required language: English