Technical Support Specialist - Delta Projects

This is Talent & Partner! We only work with high-performing individuals and recruit to some of Swedens and the worlds most attractive workplaces. This is what makes us one of the market-leading recruitment agencies in Sweden within the field of business.


We are now looking to fill the position of a Technical Support Specialist to our customer Delta Projects.


POSITION SUMMARY:
The Technical Support Specialist is responsible for providing advanced product support to customers requiring assistance. As a member of the Technical Support Team, you provide product support to external customers.
ESSENTIAL JOB RESPONSIBILITIES:
Conduct advanced data analysis and troubleshooting, understanding customer issues and solving problems
Investigate and resolve customers advanced technical issues
Document complaints and resulting investigations in the complaint management system
Interface with Customer Support to escalate and resolve more complex cases
Adhere to Quality Management System procedures
Maintain product knowledge and support continuous improvement efforts
Contribute to quality compliance through accurate and concise case documentation
Represent Technical Support on projects and operational teams, communicating findings back to Technical Support
Complete assigned customers implementations required satisfactorily and on time
Performs additional tasks involving Java Script and HTML



MINIMUM REQUIREMENTS:
Education or Experience (in years):
Two years


Knowledge and skills:
Fluent Swedish and English (written and oral) is required
Customer oriented – understands customer expectations and can empathize with customer & patient needs
Knowledge and use of commercial computer application packages (MS Office)
Familiarity with SalesForce.com (or similar CRM System) is a plus
Java Script and HTML
Able to follow complex procedures and processes
Excellent written and verbal communication skills
Curious & self-motivated with ability to learn a complex technology platform quickly
Proactively analyzes complex problems, draw conclusions and propose precise action plans
Works independently in a structured manner with the ability to prioritize critical tasks
Builds collaborative work relationships with different teams, including Field Service, Sales, Marketing and Quality.
Thrives in a dynamic and fast-paced environment



Application
Send application via link or directly to work@talentpartner.se