Technical Support Specialist - Fintech in Valencia (Dutch Speaker)

Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future?
If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!

Your responsibilities and impact as a Technical Support Specialist for fintech Industry will be:
Support B2B customers mainly over e-mail and chat, but also phone
Constantly brainstorm with your colleagues to improve the Customer Experience
Troubleshooting, innovation, and change management are part of the daily business
Control and handle payment inquiries from sellers and buyers through various client platforms
Responsible for Trustpilot reviews improving overall company NPS through excellent service
Flagging and escalation of customer queries and coming up with suitable solutions
Mapping and improving business processes to enhance customer journey and satisfaction

Skills, qualifications, and interests you need to succeed in this role:
Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
Competency in using computers
Excellent communication skills
You are proactive and solution-oriented
You are interested in working in an ambitious team

What’s in it for you?
Spanish classes
Great Friday evening drinks
Fitness bootcamps to stay fit and active
Mindfulness classes
Work at a tech startup where you can develop and there is room for your ideas
Improve your professional skills: communication, innovation, and implementation of new technology
Free lunch and breakfast at the office
An international working environment with 20+ nationalities
Your Future Company:
Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow. 

Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities


Required language: Dutch