Technical Support Specialist to global investment organization

In this role you get the opportunity to work at a resourceful established company with a startup culture that invests in Tech. You will be surrounded by competent colleagues with backgrounds from companies such as Spotify, King, Google and Microsoft.

Our client takes good care of its employees and offers exceptionally good compensation in the form of salary, pension and other benefits. They also have plenty of perks in their beautiful Stockholm office; they even have their own full-time barista!

ABOUT THE POSITION:
In this role you will:

Research, identify, diagnose and troubleshoot technical issues and provide solutions to software and hardware issues
Software and hardware administration such as account setup, user on- and off boarding, computer- and device management
Prioritize and manage several open issues
mprove the everyday experience of Tech by friction fighting for all our employees

JOB DUTIES:

As a Technical Support specialist you will be part of a great team that delivers first calls tech support as part of the global tech support team.

Improve internal efficiency and user experience by constantly questioning the ways of working and chosen end user Tech solutions
Spread, create and iterate on best practices
Support on- and off boarding of new and departing employees
Manage hardware procurement and device lifecycle

IDEAL CANDIDATE:
3+ years experience in a technical support role
Experience with setup and configuration of end-users computer hardware, software and devices
Experience problem-solving technologically complex issues
Experience with supporting Tech cloud based infrastructure
True service minded always ready to go the extra mile
Excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users
Experience working with cloud tools such as Google Workspace, Dropbox, Slack and Okta.
Experience working with Windows, MacOS and iOS


As a person you are approachable with strong communication and interpersonal skills. You have great service and are solutions oriented with a "can do" attitude. You are a team player with strong social competence, straightforward and friendly, yet down to earth.

ABOUT THE CLIENT COMPANY:
Our client is a private equity firm that focuses on buyout and growth capital investments in Northern Europe, primarily in the Nordics and Germany. Our client invests in a range of industries, including healthcare, software, industrial goods, and financial services. The firm's investment approach is focused on creating value through operational improvement, strategic development, and growth initiatives. They has a long-term investment horizon and works closely with portfolio companies to support their growth and success.

ABOUT THE EMPLOYMENT:
This is a consulting assignment meaning you will initially be employed by Friday with a chans to be permanenta employed by our client.

ADDITIONAL INFORMATION:
Employment type: Full-time
Start: As soon as possible
Location: Stockholm
Recruitment manager: Mattias Isik
Salary: Fixed monthly salary

ABOUT FRIDAY:

By being a partner to our clients and candidates, we strive to find the best match for both parties. We achieve this by really getting to know our clients and candidate’s needs! Of course, we will ensure that requirements and skillsets match. But above all, we focus on the importance to find harmony between values and corporate culture which both candidate and client consider optimal.

Our passion is to help people to the right position, workplace and context within the IT and Technology field. That's also the reason to why we founded Friday, with the aim to help you find the job that gives you that Friday feeling – every day!

We mainly focus on young engineers who either are at the beginning of their career or soon graduating from university within the IT/Tech field.

Our belief is that people reach their fullest potential when looking forward to going to work each morning. "Friday - everyday", how about that?