Technical Support - Toyota I Site

Do you want to work with Toyota's application I_Site in a driven group with many contact surfaces? Do you have experience or interest in back-office support? Then this is a role for you!

Job description
In this position as a Support Engineer at Toyota, you act as an Application Specialist and 3rd line support with responsibility for monitoring, handling incidents and requests from our customers.

The role also includes:
• Responsibility for initial diagnosis and actions, or if a solution is not available, pass forward to the next level of support.
• Handling of high-priority cases and provide solutions to meet the platform's accessibility requirements.
• Actively support 1st and 2nd line support in all aspects of problem resolution, while keeping them informed.
• Together with product management, you are responsible for training of the 2nd line support team, what we call Train the trainer - this for all subsidiaries in the company.

You belong to the Customer Technical Support department within the Quality function in Mjölby and work in a dynamic and supportive team.


Your profile
We are looking for you who have/are:
• Engineering education or equivalent relevant work experience for the position.
• Developed problem solving and troubleshooting skills.
• A great interest and know-how in IT and technology to be able to collaborate well across different competence groups.
• Curious and want to learn new things
• Service-oriented with the customer in focus.

It is an advantage if you have:
• Experience with Kubernetes and Azure.
• Experience in back-office support.


Application process
In this recruitment Toyota collaborates with Skill. Please note that we work with ongoing selection and that the position may be filled before the last application date. Therefore, we encourage you to apply for the position today.
For questions regarding the position, please contact the responsible recruitment consultant Daniella Möller on 013-495 88 16 or daniella.moller@skill.se.


About us
At our site in Mjölby, 3,000 employees work with material handling from development concepts to manufactured vehicles. Our product range goes from loyal servants such as manual hand trucks to autonomous self-driving 1.5 tonne vehicles and innovative energy solutions. With us, the employee is central and our employees describe us as a friendly company with a focus on personal development, personal responsibility and health.

Sustainable employer
At Toyota, we strive to be a sustainable employer through our outstanding environmental work and our personnel policy. We currently have, among other things, a carbon-neutral production and a KRAV-labelled staff restaurant. Furthermore, we offer our staff good training opportunities through group training eight times a week and a newly renovated gym.

Commuting
We have good commuting opportunities by commuter trains and car from most cities in Östergötland, 30 minutes from Linköping and 20 minutes from Motala. We offer free parking within 5 minutes of your workplace with free access to engine heaters.