Technical System Engineer, Service Area Network

Company Description
Do you want to work with one of the fashion industry’s biggest tech transformations and develop and manage H&M Groups network globally? Join us and become our new Technical System Engineer!
The H&M group is on an exciting journey to meet and exceed our customers' expectations today, tomorrow and in the future. Rapid technological development and new customer behaviors are transforming the fashion retail industry. To cater the individual needs and desires of our millions of customers, we deliver technological solutions for the entire value chain for all our brands.
Join our journey!

Job Description
As a Technical System Engineer, you will work within the Technical Service Area Network. We are focusing on operating and managing the H&M Network and at the same time developing the next generation Network infrastructure for a cloud-based application delivery, collapsing our Network, and running Network as a code to increase end user experience and Network availability for our business across all locations around the world. We work closely with suppliers and outsourced functions to govern optimal spend and cooperation within the Network domain.
Our mission within the Network team is to deliver an intelligent, innovative, and trusted network with business aligned availability, being an enabler for H&M digitalization journey to deliver great user experience.
Team values that we embrace in our daily work are essential and we learn and listen to each other to make sure that we deliver business value, learn new things in a positive and open-minded environment. The ambition is to be in the forefront of technology with a fit for purpose Network to support the H&M business.
As a Technical System Engineer, you will join the new TSA Network Operations team that is being formed. The new team mission is to Provide “World Class” Network Infrastructure Operations by delivering Security, Predictability, Proactiveness, Realtime Visibility, Performance and Quality in cooperation with our operational delivery partner. You will be in the center of the action contributing and learning new skills every day making sure that H&Ms Global Network Operations delivery is in line with business needs.
Responsibilities
Visualize performance to ensure system availability, capacity, network paths, and reliability.
Design and drive initiatives to improve the platform.
Optimize our systems for quality and scalability.
Collaborate with external vendors as well as internal stakeholders.
Analyze systems requirements and product support.
Specify and shape the system requirements and operations.
Liaise with vendors and other IT personnel for problem resolution.
Contribute to the Domain and Product Area strategy and OKRs.
Striving for cost efficiency and automation based on trends and new technologies for service-visualization.
Provide technical engineering and best practices concerning Life Cycle within Network.
Stay current with industry trends and best practices, making recommendations as needed to help our company develop.



Qualifications
Who are you?
As a Technical System Engineer at H&M Group we believe you are a true team player who has some years of experience of global IT and network environments with basic understanding of Agile methodology. You can take responsibility, work proactively and continuously improve activities in complex, quickly transforming environments You will be a key player and we believe you are self-driven, adaptable, collaborative, open-minded and able to work in a flexible environment with a non-prestigious approach.
Furthermore, we believe you have:
Experience from network delivery and operations from large information technology companies or equivalent.
Hands-on experience with system monitoring, network diagnostic and network analytics tools.
Hands-on experience with scripting for network automation needs.
A curious mindset to learn and understand how the Network delivery can support the business needs.
Strong documentation and good communication skills – both written and verbal.
Understanding in IP Networking and SDWAN.
Understanding of Cloud networking and cloud connectivity solutions in a multi-cloud environment.
Understanding of Network security (IPS, proxy, firewall, reverse-proxy, load balancing, VPN), Datacenter, and Wi-Fi.
Experience and knowledge of ITIL.
Experience of working with APIs and system integrations.
Fluent in English, Swedish is a merit.



Additional Information
Who are we?
H&M Group is a family of brands with the desire to make great design available to everyone in a sustainable and circular way. Rapid technological development is transforming the fashion retail industry. We are seizing this opportunity to not only challenge ourselves, but the whole industry with the aim to be the most impactful ecosystem.
We operate on a large scale across 74 markets. From AI to data-driven business development, user experience to engineering, we turn business challenges into innovative tech solutions – making H&M Group a global leader in combining tech, fashion, and design.
What we offer!
Besides the obvious perks such as staff discount card, flexible work life, learning communities, wellness benefits, parental benefits etc. You are joining a unique value driven culture, a large tech network and community where you can be yourself. There are endless opportunities to experiment and grow in any direction that you want and when you grow, we grow. Being a major player gives us countless opportunities to make a real impact and shape the future.
Practical info
This is a fulltime position with placement in Stockholm. We will review and interview on-going so please apply with your Cover Letter and your CV (Resume) as soon as possible, but no later than April 30. If you have any questions about the position, get in touch with Carlos Gutierrez, Service Owner, Network Operations at +46702699763. If you have any questions regarding the recruitment process, please contact Björn Lundgren at Bjorn.Lundgren@hm.com