Technical Test Lead- Genesys Platform, IVR and Contact Centre

Role – Test Lead
Technology – Genesys Platform, IVR and Contact Centre
Location – Stockholm
Compensation – Competitive (including bonus)


Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role
In the role of Test Lead, you will interface with key stakeholders and apply your proficiency in the Genesys platform and contact centre testing. You will be responsible for delivering the test strategy, test plan and test cases for the Agile Sprints covering the user journeys and the features being delivered. You should be expert in modern testing techniques and tools, including automation and exposure to non-functional testing. You will be responsible for validation of all types of testing related activities pertaining to the implementation, transition and warranty support. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required
• Knowledge of Genesys Framework, reporting, routing, call recording and multi-channel components
• Hands on experience on IVR, CTI Agent Desktop, Outbound dialer, Reporting and Call recording testing
• Experience in developing test scenarios and test cases for Complex Routing workflows/strategy including multimedia channels like email, chat etc.
• Take complete ownership and lead the implementation of test strategy, test plans & test execution
• Identify key functional-validation points across the system context and define corresponding test approach and coverage
• Strong with Test Estimation techniques
• Strong in troubleshooting and root cause analysis abilities
• Experience in working on Agile (Scrum) Methodology
• Experience on Performance/Load Testing
• Experience on Non-Functional Testing

Preferred
• Experience on Automating scripts creation and execution using Cyara/Hammer


Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”