Technical Writer

About Refined

At Refined, we’re on a mission to change the face of software. Our products turn Atlassian Confluence, Jira and Jira Service Management into themed, easy-to-use sites like intranets, service desks, issue trackers, knowledge bases and more. We’re deployed at leading companies like Apple, Spotify, Sony Music Entertainment, Airbnb, and PayPal-plus 4,000+ others around the world.

We’re hiring a Technical Writer to overhaul our customer-facing English-language documentation site, docs.refined.com (http://docs.refined.com/). In this role, you’ll create clear and concise technical instructions and guides (in English-English mother tongue or equivalent skills preferred) across our portfolio of apps. You’ll draw on your aptitude for learning complex B2B software and your desire to provide relentlessly helpful, accurate and up-to-date instructions to create a world-class documentation experience that empowers customers to take full advantage of Refined.

There will also be opportunities to pitch in on our blog and other areas of written communications, such as for in-product announcements, guides, and product material on our website.

You’ll work cross-functionally with the Marketing and Product teams as well as in close collaboration with Design and Customer Experience to:

- Learn the product, use cases and customer personas inside and out
- Refresh outdated content
- Stay on top of the product roadmap and release schedules to produce timely documentation as new features come online
- Understand common customer needs, challenges, and opportunities and create documentation and guides that address them
- Write product updates for ancillary channels like Pendo, email and the website
- Stick to approved brand guidelines


What you'll need to succeed in this role

- 2-3+ years writing technical/product/feature/instructional content, ideally at a B2B SaaS company (+samples)
- Proven track record of planning and executing high-quality technical content
- English as mother tongue or equivalent writing skills
- Ability & willingness to learn the ins and outs of the product line
- Degree in English, writing, IT/systems, engineering or related field
- Ability to understand and develop plans to influence customer behavior in Refined
- Organized with a strong attention to detail and a focus on information accuracy
- Self-starter who takes initiative; requires minimal oversight or editing




Why should you join us?

We have an amazing team and great clients, but all of this is possible because of a couple of values we have and share. If these words resonate with you, we are pretty sure that you would love to work with us.



Flexibility: We believe work should fit into the rest of your life and not the other way around. We're flexible about where you work and when so that you have the freedom to take care of your personal life first.

Fun: We celebrate our successes. Every major product release gets a proper celebration replete with Champagne (only the good stuff) and other treats. Plus we host tons of other events (totally optional, we get it if those aren’t your thing) like quiz and game nights, ping pong tournaments, theme days, and more.

Inclusion: We have a track record of hiring and promoting the most qualified candidates, regardless of factors like nationality, race, gender, sexual orientation, or religion, which, if you ask us, have no bearing on one’s ability to do the job.

Growth: Our employees grow as we grow. We promote from within, and we’re committed to professional development so you leave us with more knowledge than you came with (but don’t leave us!). We grow day to day by taking risks and learning from our failures as much as we do our successes.

We are good corporate citizens. We’re incredibly proud of the gender balance in our tech team, not to mention our pledge to donate 1% of company profits to charities and nonprofits like Ol Pejeta Conservancy and Cool Earth.

Want to learn more about what it’s like to work with us? Visit our About Us page (https://www.refined.com/about/) and see what our employees say about working at Refined.



We have a bunch of great benefits for all of our employees:

- Flex-time and flexible working hours
- Generous policies for new parents
- Flexible work-from-home policy
- Competitive pay
- Competitive pension package (SE)
- Loads of ‘away from the desk’ activities including after-works, stretch sessions, ping-pong competitions, group sports and delicious meals out.
- 4000 SEK/400 € per year in keep-fit activities
- 25 vacation days annually
- Annual company-wide kickoff trips
- Opportunities to travel for conferences, depending on your role
- Friday breakfast
- Macbook Pro
- Referral bonus
- Annual physical
- Quality headphones


How to apply

If you can you see yourself working with us, we’d love to know more about you.

Please apply to the position at https://career.refined.com (https://career.refined.com/). We review applications on an ongoing basis and we will hire as soon as we find the right candidate so don’t wait to apply. We will do three rounds of interviews: a short introduction followed by two meetings with the team.

If you have questions regarding this role, reach out to hiring manager Philip Garrity at philip@refined.com.

Please note that relocation assistance is not available for this role.

About Refined

We started Refined in 2009 with a simple idea: Enterprise software doesn’t have to be boring. Since then, Refined has evolved from a handy theming tool into a full-fledged site builder, helping more than 4,000 companies worldwide transform their Atlassian Confluence and Jira instances into beautiful, branded sites users love. We credit our can-do mindset, collaborative culture and attention to thoughtful design for getting us this far, but there’s much to be done yet.

We hire ambitious, down-to-earth, solution-oriented people who thrive in collaborative settings. We think empathy and curiosity say as much about a candidate as university credentials, and we weigh ambition as high as we do talent. We believe that the best work happens when people put their heads together without ego or pretense to arrive at clever solutions, so we look for people who have a demonstrated history of getting stuff done in teams. Sound like you?