Technical Writer at Seal Software – A DocuSign Company

Our agreement with employees
DocuSign committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
The team
Our Engineering & Tech Operations team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.
This position
A technical writer is a customer evangelist who knows how to create and deliver information experiences that help drive product adoption and customer delight. They are technical, critical thinkers with a focus on execution and a passion for creating great content for customers whose needs they care about deeply. They seek simplicity and completion in the content they create. Customers informational background, needs, and their objectives are always at the forefront of their mind. A technical writer collaborates others to create content that makes an impact on adoption of our products – to make it easy.
This position is an Individual Contributor reporting to the Director of Engineering.
Responsibilities
Overall ownership of our technical and product documentation
Being the SPOC for documentation
Close working relationship with engineering, translating technical needs and engineering requirements into documentation
Designs, creates and publishes content that is informative, concise, visually compelling, and a delight to consume
Creates and maintains clear, understandable technical and feature documentation for internal and external use from a commercial end-user audience to enterprise admin audience.
Deliver content assets on time and at expected quality to make sure great content is available with the product release
Collaborates with internal teams and partners, including engineers, product managers and designers on documentation and visual comps and provides input from an information perspective
Thinks critically and uses data to inform content to ensure we remain true to customer information needs and make an impact.
Articulates and delivers the exact right content to meet their audience informational needs
Meets and achieves deadlines, managing multiple projects with ease, setting stakeholder expectations, prioritizing their own work, and working individually and collaborating across teams.
Audits and evaluates existing content, and recommends changes/rewrite to meet brand guidelines and content standards.

Basic Qualifications
Bachelor's degree or equivalent experience
Extensive Experience of creating and publishing successful technical content for a high-tech products/services company
Fluency in English & Swedish

Preferred Qualifications
Additional experience in any of the following areas: Knowledge management, Workshop facilitation, Graphic facilitation or illustration, Program or project management of technical information development, Research, establishing successfully adopted content development standards, Journalism, Marketing collateral
Experience of SaaS Product content development
Capacity to work on cross-functional projects

About us
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.
DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.