Technology Service Area Manager

WHO YOU ARE
You have a relentless passion for delivering high-quality digital platform capabilities today and in the future. You feel highly motivated and energized when working in an agile ever-changing environment where you operate both independently and cross functionally in a truly collaborative way. You see endless possibilities and have a hunger to create the future within technology by embracing innovative ways of working. Leading, inspiring and influencing people is important to you and you are keen to do so through our IKEA culture and values.
We believe you are experienced in technology transformational change in large, fast moving organizations. Moreover, you have at least 5-10 years of progressive and diverse experience in modern Software Development, Digital Platform Delivery and Operations or IT Foundation Service Delivery. You are well-familiar working with DevOps concepts, tools and ways of working as part of API & Event based integrations, Automations and Application middleware services. Your business acumen is strong, as are your leadership skills. When you lead, you lead by example with high credibility and sound pragmatic judgment, ensuring all stakeholders agendas are well balanced.
In addition, you have extensive knowledge and experience in the following areas:
• transforming and optimizing processes, behaviors and areas of technology
• leading and motivating large technology-focused organizations
• technical architecture and disciplines of enterprise digital development
• data/system integration and application enabling systems
• deep technology understanding of areas of responsibility
• cost drivers and effective leveraging of service delivery as well as the commercial consequences of technical decisions
• modern information technology trends and directions
• efficient communication (both written and verbal) and collaboration on all levels within a digital technology landscape
Management experience with a team of similar size and impact as well as knowledge with the IKEA brand, culture, values and way of working will benefit you and is therefore preferred.


YOUR RESPONSIBILITIES
You will be the one leading and owning initiatives and movements to create a modern digital platform. You will lead focusing on people, processes, and technologies within the Data, Integration & Middleware Area to ensure that they deliver outcomes that support the goals of the IKEA business.
When managing stakeholders across teams and functions’ needs to reach agreement in conflicting priorities, you will be there to balance those needs. The Technology Services strategy and roadmap needs to continuously evolve, and you will be always collaborating with your consumers to collect the relevant input and deliver a value-adding service. The Technology Service Area assets require management, you will be there to maximize the use and profit potentials!
Furthermore, you will:
• lead and proactively modernize integration and platforms used across IKEA
• manage the development of product enablement services (eg. chatbot, real-time translation and Robotic Process Automation) that are important to enable cost efficiency and better user experience
• manage and transform the database area across IKEA enabling automated modern and reliable data persistence services
• grow IKEA through empowering co-workers who will connect effectively, increase speed, share knowledge, collaborate, and learn continuously to serve the customer better
• engage and listen deeply to service consumers to drive the development and implementation of the Service Area roadmap and the Service Offering
• lead the operational activities and daily running of all the Services within the Area, ensuring that they meet the defined Service Level Agreements
• proactively enable the transformation of Technology Services, building industry leading Technology Capabilities
• manage service area budget, e.g. budget and forecasts, follow up cost development and proactively drive improvements in cost efficiency
• represent Technology Services externally and act as key internal leader for our Digital Agenda
• identify cross-functional dependencies beyond the area and remove blockers when needed across consumer groups
• manage risks and ensure compliance with license agreements and applicable laws and regulations
In this role you report to the Technology Services Manager.
The role is based in Helsingborg or Malmö.