Technology Service Lead/ Service Manager for Infrastructure Engineering

Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations – and we have done that for 200 years.

Job ID: 10006

#TSL #SDM #TSL #InfrastructureEngineering
Would you like to make a difference in bridging Infrastructure Engineering with our core stakeholders in Technology? Our area has recently gone through a big transition with outsourcing of Engineering Operations tasks to external supplier and we are entering a very exciting time of transformation. We are now looking for a Technical Service Lead to be the focal point to one or more units/business areas, take responsibility for driving processes and collaboration, in order to ensure that we will meet business needs.
If you, like us, get motivated by playing a key role in optimizing to ensure quality in processes, deliveries and collaboration – we might be the right match. You will be part of a team and company where the ceiling is high, and where you get the opportunity to develop both professionally and personally. You’ll experience a collaborative, diverse, and dynamic work environment.
Join the biggest digital banking business in the Nordics. As our Infrastructure EngineeringTechnology Service Lead you will take part in shaping the future of Nordea’s technology and infrastructure – a step towards fulfilling Nordea's ambition to be the leading digital bank in the Nordics.
At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.
About this opportunity
Welcome to the Infrastructure Transformation within Infrastructure Engineering, where we are responsible for stakeholder engagements across the bank towards Infrastructure Engineering and our suppliers as well as driving central strategic topics across the same. We add value by ensuring close collaboration between us and our stakeholders and ensure quality in our deliveries. As Technology Service Lead, you’ll play a valuable role in making this happen.

What you’ll be doing:
* Act as focal point and proactively communicate initiatives and projects between Infrastructure Engineering and stakeholder units
* Based on your understanding of the business needs and your knowledge about the technical landscape and our platforms, you are the one translating business needs into infrastructure services and making sure that services are being seamlessly delivered
* You develop constructive "offers", incl. a plan for the following steps and help stakeholders navigating their responsibilities. You will be advising stakeholders and running projects
* Manage requests for engineering solutions and escalations
* Orchestrate and facilitate complex requests
* Improve relations, processes and solutions

You’ll join a team of 6 enthustiac Technology Service Lead colleagues that share a passion for enabling relations and releasing the power of Technology. The role is based in any of the Nordic Countries or Poland.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:
* Have a can-do attitude and a driven personality, with an eye for the good collaboration
* Have strong collaborative and verbal communication skills
* Comfortable in discussions with varying levels of IT people
* Take pride in your key role in ensuring that service delivery processes are on track in an effective and cost-efficient manner
* Are motivated by both building from scratch and raising the bar for what we already have
* Are fantastic at teamwork and at the same time capable of working independently

Your experience and background: 
* Solid communication and stakeholder management skills
* Previous experience coordinating across complex distributed teams and suppliers in a previous role as Service Delivery Manager or Service Manager
* Broad understanding of IT landscape and technologies
* Experience working with IT infrastructure of some kind is an asset
* Experience working with ITIL, LEAN and optimisation of some kind is an asset

If this sounds like you, get in touch!
Next steps

Submit your application no later than 15/06/2022. For more information, you’re welcome to contact Lars Erik Andersen by mail: andersen@nordea.com.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

We reserve the right to reply only to selected applications.