Technology Services Manager, Group Digital

WHO YOU ARE
You have a relentless passion for enabling high-quality technology services today and in the future. You feel highly motivated and energized when working in an agile ever-changing environment where you operate both independently, interdependently and cross functions in a truly collaborative way. You see endless possibilities and have a hunger to create the future within technology by embracing innovative ways of working. Leading, inspiring and influencing people is important to you and you are keen to do so through our IKEA culture and values.
We believe you are experienced in technology transformational change in large, fast moving organizations. Moreover, you have at least 5-10 years of progressive and diverse experience in Software Development, Technology Architecture or IT Foundation Service Delivery. You are well-familiar working with DevOps concepts, tools and ways of working as part of agile software development. Your business acumen is strong, so is your leadership skills. When you lead, you lead by example with high credibility and sound pragmatic judgment, ensuring all stakeholders’ agendas are well balanced.


In addition, you have extensive knowledge and experience in the following areas:
• transforming and optimizing processes, behaviors and areas of technology
• leading and motivating large technology-focused organizations
• technical architecture and disciplines of enterprise digital development
• CI/CD, data/system integration and test automation
• deep technology understanding of areas of responsibility
• cost drivers and effective leveraging of service delivery as well as the commercial consequences of technical decisions
• modern and information technology trends and directions
• efficient communication (both written and verbal) and collaboration on all levels within a technology landscape
Management experience with a team of similar size and impact as well as knowledge with the IKEA brand, culture, values and way of working will benefit you and is therefore preferred.


YOUR RESPONSIBILITIES
You will be the one leading and owning initiatives and movements to create a modern digital foundation. You will lead focusing on people, processes and technologies within the Engineering Enablement Area to ensure that they deliver outcomes that support the goals of the IKEA business.
When managing stakeholders across teams and functions’ needs to reach agreement in conflicting priorities, you will be there to balance those needs. The Technology Services strategy and roadmap needs to continuously evolve, and you will be collaborating with relevant consumers to collect the relevant input. The Technology Service Area Assets require management, you will be there to maximize the use and profit potentials!
Furthermore, you will:
• lead and proactively transform the Service areas in collaboration with different stakeholders to drive operational efficiency by aligning technology, employees and business processes
• improve the co-worker experience by providing the right tools at the right time for the co-workers to do their jobs at any device and location
• grow IKEA through empowering co-workers who will connect effectively, increase speed, share knowledge, collaborate, and learn continuously to serve the customer better
• drive the development and implementation of the Service Area roadmap and the Service Offering to build industry leading Technology capabilities
• lead the operational activities and daily running of all the Services within Areas, ensuring that they meet the defined Service Level Agreements
• manage service areas budget, e.g. budget and forecasts, follow up cost development and proactively drive improvements in cost efficiency
• represent Technology Services externally and act as key internal leader for our Digital Agenda
• identify cross-functional dependencies beyond the areas and remove blockers when needed across consumer groups
• manage risks and ensure compliance with license agreements and applicable laws and regulations


OUR TEAM WITHIN IKEA
At Group Digital, we set the digital agenda to keep IKEA leading in an uncertain and fast-moving environment. We drive the development, provision and operation of our digital products and services using new and existing technology and agile delivery methods to deliver at pace.
At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.
In this role you report to the Digital Technology Manager.


Please note that there is a preferred candidate for the role.