Temporary Customer Service Representative

#jobbjustnu
Sibelco mines and manufactures a wide range of mineral products for both local and international markets. Founded in 1872, Sibelco began in Europe and has grown into one of the largest industrial minerals companies in the world - privately owned and multinational, our vision is to be the best Global Material Solutions Company. We are market driven, operationally excellent and offer a compelling culture.


Location: Mölndal
Temporary position starting in April.


About the service:
Working in Customer Service Nordic Team, means that you are part of a team of 12 team members who work closely with sales, customers, suppliers and other departments.


Your duties:
The jobholder has responsibility for ensuring that he/she provides excellent customer service whilst still complying with local regulation and the one way of working in Customer Service.
Acts as the single point of contact for the customers, having the ability to serve them and to coordinate any commercial, technical or operational issues.
Update and maintain CS data systems, execute administrative tasks to support the customer journey.
Troubleshoots master data issues and resolves discrepancies and communication with international internal key stakeholders.


Who thrives here:
We are looking for someone experienced in Customer Service work tasks such as order handling, customer Master Data and Complaint management in CRM system. Experience in SAP will be considered an advantage.
The responsibilities are split into a Front-Office and Back-Office role, where the Front-Office part is handling orders mainly from our Finnish customers and the Back-office part includes Customer Master Data and Pricing Data handling from the other Nordic countries, in collaboration with the Nordic CS team.
Furthermore, you are a positive person with good communicative ability and above all a team player. You enjoy to work at a fast pace and manage to handle multiple tasks at the same time.
Fluent spoken and written Finnish and English is essential to success in this role. Experience in Swedish will be considered an advantage


Our Offer
Sibelco offers a compelling culture in which people thrive and perform at their best across diverse nations and roles, where employees are challenged to explore possibilities and are recognized for their contribution to the company’s successes.


Please submit your application by clicking apply to be formally considered for our role. If you would like to discuss this position before applying please enquire by contacting Riikka Manner, Customer Service Leader, Nordics: Mail: riikka.manner@sibelco.com and cell: +46 70 385 26 03.


Closing date for applications: April 10th 2021.


Sibelco recognize the strength of our diverse global workforce and value difference and inclusion for all. Our rich mix of people bring an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all employees to grow and reach their full potential.