Test Network Analyst

Primary Responsibilities
Daily monitoring of the test network, troubleshooting and actions, with responsibility for a region. This work ranges from routine actions, such as SIM card top-ups and node restarts, to in-depth analyses of our network or local conditions.
Ideas for how to make the test network more stable and self-managing.
Hosting partner management, such as reimbursements, find new partners and set up contracts, and maintain good relations.
Preparation of hardware and shipping with customs clearance procedures.
Delivery of project assignments, such as customer-specific test nodes or rollouts for new product features.
Support tickets from customers with SLAs.
A high level of customer satisfaction through professionalism, timely responses, judgement for prioritization, transparency.



The Test Network Analyst is part of a small, motivated team which is responsible for the Assure-Detect test network. The work spans daily routine tasks to complex assignments, and administration to basic technical matters. The person who has this role is responsible and independent, and enjoys collaborating with other people. The role offers a good opportunity for professional growth.
Self-managing, responsible, structured, orderly, team worker.
Ability to work both with technical and administrative tasks, and to mix routine work with assignments and own initiatives.
Basic knowledge, and ability to learn, about technical applications, such as mobile phones, computers, and Internet.
Good troubleshooting skills with a disposition to look for and implement long-term solutions to issues.
Ability to maintain ownership of issues until resolution and knowledge of when to communicate escalation of issues.
Ability to work within defined objectives using internal procedures.
Good written and verbal communication skills in English (fluent).
Good knowledge of Microsoft Office.
High school degree or higher.
Experience from work with support, analyses, etc. is an advantage.
Technical Requirements (will be an advantage)
Basics knowledge about mobile networks
Basic knowledge about Internet networks






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