The Qualification Services Operations Leader

Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
As a result of our growing customer needs to ensure maximum lifecycle utilization of their equipment, we are looking for a Global Services Qualification Services Operations Leader. In this position, you will lead our teams responsible for all our customer documentation for Qualification Servies.


What you’ll do
Lead the qualification services operations team based in Uppsala, as well as being the contact point for our off-shore team of contractors in Bangalore.
Own wing to wing process for qualification documentation from order entry to delivery, developing and maintaining quality-controlled processes/SOPs
Ensure we have coverage across all regions globally.
Drive collaboration efforts and partnerships across Global Service organization
Drive and improve team competency/development via continuous upskilling through structured training plans across technical framework; conduct regular coaching/mentoring sessions
Ensure adequate staffing, resources and succession planning to deliver on customer order demands
Participate in analytics and planning for operational, budgetary and mid/long term strategies and goals
Drive BI improvements to automate dashboards/data sets
Maintain appropriate relationships with expertise suppliers/vendors
Communicate projects current state and changes/updates to management at global and regional levels as appropriate
Work cross functionality with supply chain to ensure optimized warehouse processes.
Support customer meetings as needed
Travel as needed – 15-20%



Who you are
Bachelor’s degree in Science, Engineering or relevant work experience.
Experience leading a a team to achieve short-term and long-term goals and to drive that team to develop and execute multiple priorities and approaches to meet objectives
Experience planning resource and staffing needs via balancing high priority customer demands and longer trem strategic needs
Strong focus on customer, quality and meeting customer needs
Ability to lead and inspire others, both within direct supervisory and matrix environments.
Experience of working in a global environment.
Demonstration of innovation and adaptability to further advance business operations and customer experience
Communicates effectively at all levels of the organization. promoting an ongoing flow of information to others and maintaining key business relationships.
Builds motivating environment. Empowers others. Encourage, motivates and assists in building cohesive teams, bringing out the best from peers
Understanding issues at a region level but also able to see the bigger picture relevant to organization on a global scale.
Understanding of supply chain and logistics.
Proficient in Microsoft Office applications
Strong Command of the English language both written and spoken
Prior knowledge with Oracle and Qlik tools is beneficial
Knowledge of DBS tools and understanding of Cytiva products is a plus



As the Cytiva team you will be the manager of is located in Uppsala, this is the location of this position.
Applications will be handled continuously, we look forward to your application today!
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.


At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.