Training Content Developer - Customer Care (Temporary)

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

About us  
Customer Care is an enthusiastic, dynamic organization within Volvo Cars, providing consumers world- class customer care by engaging them with our products, services and offers. Operating from Volvo Cars’ headquarters in Gothenburg, and Customer Care Centres across the world, Customer Care is spearheading the company’s fast transformation, building high quality, long-lasting relationships directly with our consumers. As we accelerate our online business, turning Volvocars.com into a fully-fledged online sales channel, Customer Care plays an essential role in supporting consumers as they learn about and shop for our cars.  
To keep up with Volvo Cars’ bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offer. This will allow us to use new technology to meet consumers’ expectations, delivering personal, effortless and respectful experiences. To succeed, we need the right talent, and that’s where you come in!  
Together we have a unique opportunity to shape a world-class consumer experience and be part of an exciting journey! 
About the position
As Learning Content Developer you will work in the Global Operations team where you will have a creative and collaborative role within Talent Development. 
You will design and develop digital learning bits, such as micro learnings, videos, guides, and infographics but also training material for F2F sessions. This also includes collaboration with team members, subject matter experts and other stakeholders. Your focus will be to create world-class learning experiences to accelerate performance in Customer Care Operations.
What you’ll do
•    Design, produce and deliver engaging and interactive learning content in web-based and instructor-led formats, including outcomes assessment to measure output from the effort.
•    Understand business needs and translate learning and development theory into practical and meaningful interventions that resonates within the organization.
•    Drive learning production projects for their entire lifecycle, from planning through post-launch.
•    Build and leverage strong relationships with multiple stakeholders to deliver learning content in complex, global projects.
•    Identify, promote, and implement strategies to improve learning content development in terms of workflow, ways of working and team efficiency.
•    Stay abreast of trends in automotive, adult education, and learning industries.

Who you are
Our ideal candidate has experience from all parts of a digital learning creation process, from business need to learning experience. However, for us your personality, curiosity, and willingness to learn new things are more important than anything else.
Most importantly you are passionate about people growth and digital content creation. You have experience from working with digital content creation such as video creation, animation or learning tools such as Articulate 360, Illustrator and PowerPoint. You have Project managemen and great communication skills; to take something complex and convert it in an easy and fun way, motivates you. We believe you have a bachelor’s degree in Pedagogy, Communication or similar, or some type of formal education in digital content creation. 
You need to be Fluent in English, verbal and written. 
To be successful in this role you are organized, driven and pedagogical, you have a positive “can do” attitude and see opportunities in solving tasks. Collaborate with colleagues and work across organizational borders comes naturally for you and you have experience from managing tasks where digital components are key for delivery. We believe you can transform complex business materials to fun, nimble and easy digestible learning experiences.
How to learn more and apply
Does this sound like your next challenge? Please submit your application at the latest 2022-02-26
If you have any questions regarding the position you are welcome to contact hiring manager, Maria Lundin maria.lundin.3@volvocars.com and for questions regarding the recruitment process, please contact senior recruiter pedram.yousefi@volvocars.com.
Please note, due to GDPR applications via email will not be accepted.
This is a temporary position to cover a long-term absence.

Location
Gothenburg