Training & Development Manager

Do you have the structured ability to create an outstanding infrastructure for training and development?

Connecting Europe for a Sustainable Future
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. We are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers. Our success depends on how we collaborate, help each other and put the team and our business purpose above ourselves. The Group Onboard Sales & Services team has an important part in this journey, creating a top-class customer experience across the company.

In order to build strong One Company concepts across the company, we are now looking to strengthening the team with a temporary resource, a Training & Development Manager. This role will report to our Group Head of Onboard Sales and Services (OSS).

LOCATION: Gothenburg or Belfast

What will you do?
As Training & Development Manager you will have a group wide responsibility to develop, manage and coordinate all non-safety OSS Training. It will be your responsibility to establish a training and development infrastructure for our OSS Managers and employees. One of your missions will be to source and develop appropriate training content and cost effective solutions to deliver the training. This role is also responsible for establishing an internal coaching culture by supporting the managers and train the trainers.

Some of your key responsibilities:


• Ensure a consistent and standardized, “One Company” approach is applied to training and development whilst optimizing the quality and cost effectiveness of training content
• Source and develop appropriate non- safety training content for all OSS roles within all disciplines and departments
• Act as main training link to the regions, communicating opportunities and associated costs
• Work with regions on allocating and securing adequate annual training budget
• Ensure training plans are completed on a continual basis
• Measure performance in relation to standards and service and provide feedback to the respective areas of the business
• Provide and drive group wide training programs to improve standards of performance and levels of customer experience

Who are you?
At Stena Line your personality matters as much as how good you are at what you do. We are looking for someone who is process oriented with strong organizational skills. You have an great ability to create structure and are perceived as a doer, someone who sees results. You should be driven and self-motivated, always giving that little extra to deliver. It’s in your nature to follow up on progress and you are team-oriented with a lot of energy and drive. Your analytical mind-set and willingness to include others will definitely come in handy. You also have a strong business acumen and are motivated by creating strong results.

The must-haves:


• Experience in setting up an infrastructure for Training & Development
• Experience in sourcing content for training, particularly within the service and hospitality industry
• Experience in creating Service or F&B training & development material and instructions
• Experience in coaching others to facilitate the trainings
• Experience in creating and holding presentations
• Great computer skills
• Fluent in English, written and spoken

Interested?
This is a full-time, temporary position, 12 months to begin with, based in either Gothenburg or Belfast within Group Onboard Sales & Services department. To apply, please register your profile and send in your application in English as soon as possible but no later than 10th of December, 2020. Please note that due to GDPR we do not accept applications via e-mail or postal service. We have collective bargaining agreements with Unionen, among others, who you can contact for more information.

If you have any questions regarding the position you are welcome to contact Stephen Bryden, Group Head of OSS, at stephen.bryden@stenaline.com or about the recruitment process you are welcome to contact Stina Sörensen, Talent Acquisition Manager, stina.sorensen@stenaline.com.

Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.

About Stena Line
As the leader of sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 4300 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company. We believe it is up to us where we want to go next and how far we want to go. The journey starts with us.

Working at Stena Line means having a safe and stable workplace and a great work-life balance. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.