Training Environment Technologist

We are currently seeking a Training Environment Technologist to join our Crew Academy team based in Gothenburg, Sweden. As a Subject Matter Expert, you will play a crucial role in delivering training on Crew Management products to our customers.


In this position, you will be responsible for providing technical expertise and acting as the point of contact for all Academy-related matters. Your main responsibilities will include system installations, such as scripts, users, and processes, which are essential for conducting courses. You will work closely with various teams, including Service Management, Hosting, IT, Head Teachers, and Instructors, to ensure the smooth delivery of courses.


The role will involve a diverse range of tasks, both technical and administrative, as well as strategic in nature. You will collaborate with instructors and head teachers to ensure the successful delivery of courses, with support from product Subject Matter Experts. Your responsibilities will encompass both reactive and proactive tasks, ensuring the efficient functioning of the training environment.


Additionally, you will be responsible for managing the "Academy JIRA", which serves as a platform for tracking and managing tasks, as well as the technical roadmap for the training environment. You may also have the opportunity to manage improvement projects to enhance operations of the training environment.


This role offers an excellent growth opportunity for candidates with a wide range of skills and interests. The ability to independently drive tasks and strategies efficiently is essential.


To excel in this role, it is required to have technical experience with some Jeppesen Crew products. If you are passionate about training and have the necessary technical expertise, we would love to hear from you.


Position Responsibilities:


Responsible for requirements and processes for all products installed in the Training environment
Handles end user/first line support for all training environment issues, troubleshoots and provides interim solutions
Prioritizes, coordinates, and escalates issues
Maintains process documentation and step-by-step guides
Understands and develops training environment technical Business Requirements
Manages and controls risks and opportunities related to the training environment
Drives processes and improvements to the training environment according to Crew Training roadmap (e.g. move to SaaS, RHEL upgrades)
Project manages improvement projects with dependencies on the training environment
Ensures classroom facilities are working prior to course
Ensures course environment is installed and working and supports Head Teacher / Instructor in setting up a course
Responsible for set-up and management of the Application user permissions
Approves and tests (Including Non-functional, Load and Performance Testing) new releases, service packs and Hosting Configuration changes / third party tool upgrades and approves environment as ready for course delivery



Preferred Qualifications (Education/Experience):
Experience with managing Jeppesen Crew Product installations
Experience with Python. However, you do not need to be a developer
Some knowledge about Unix/Linux (RHEL), optimization, infrastructure, network administration, databases



Relocation:
This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense