Training Lead Customer Care

We are looking for a great communicator with a passionately vibrant interest in training and development! This is a position at our client where you will work with manage and develop training material together with the companies training team.
Do you what to join an electric performance brand, focused on uncompromised car design and technology? Then apply today and we will tell you about this opportunity to join a fast-growing and international company. We look forward to receiving your application.

OM TJÄNSTEN
Academic Work is on behalf of our client looking for a person to a role as Training Lead. The Training Lead will be responsible for coordinating and securing that customer phasing personnel within Customer Care are trained in required topics. The responsibility also includes defining new training needs and establishing new trainings in close collaboration with the companies training team. You will belong to the Global Customer Care team that is located at HQ in Gothenburg, Sweden.

The assignment is full time and you will start working as a Consultant for Academic Work. As a Consultant at Academic Work, you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future. Read more about our offer.

ARBETSUPPGIFTER
As Training Lead, you will be coordinate and secure seamless training to ensure that your Customer Care team delivers excellent service for our valuable customers, markets, and importers. You will identify training needs and improve the training program together with the companies training team. They are establishing in house contact center operations globally and you will design, train local managers and deliver training to agents as part of mobilizing this
project.

You will also:


* Make sure that training is available for new releases or updates.
* Manage the training cars for multimarket CRC
* Manage and develop training material together with the companies training team


VI SÖKER DIG SOM
* Experience from training or other related areas
* Customer support experience
* Good knowledge in English

Meritious:


* Additional language skills
* Previous experience from the automotive industry
* Knowledge for cars and technology
* Experience working with external suppliers


As a person, you have outstanding communication skills to inspire, educate and guide the customers. You are also a flexible and agile individual who thrives on working in a fast-paced and dynamic environment and who has a can-do attitude. You are very sociable.

Other information


* Start: ASAP
* Work extent: Full time
* Location: Torslanda
* Contact information: This recruitment process is conducted by Academic Work. It is a request from us that all questions regarding the position are handled by Academic Work.


Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.